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Support at home isn't on hold

27th August 2020

Over the past few months we have all been faced with big changes to the way we live and interact with others. Suddenly, routines and practices that were part of our everyday life have been ruled out or modified.

Fortunately, it’s still ok to utilise Home Care services during the coronavirus pandemic and current Victorian restrictions as they are an essential service.

The Benetas Home Care team continue to be here for you, and we’re adapting to ensure we are meeting your changing needs and lifestyle.


Services we are adapting

We have adapted some home care services to ensure you can still receive appropriate support to meet your goals within the current environment. All of the below services are offered within the Government’s guidelines for physical distancing and safe interactions.

Social Outings

Being in Stage 3 or 4 restrictions means going out for coffee, lunch or going on an outing isn’t possible. We know how valuable social interaction is, so we’ve ensured you can still enjoy these experiences within the comfort of home. Contact us to discuss options such as arranging a games day, an afternoon tea or even support with setting up video calls to your family or friends.


We appreciate you may be hesitant to go to the supermarket or complete other shopping during this time. That’s why we are here – we can do your grocery, medical or other essential item shopping for you! We can then bring it inside and unpack it for you, or if you prefer, we can drop it off to you in a contact free manner.


Whilst you won’t need transport to and from social outings, your health and medical appointments may not have ceased or you may still wish to leave the house for an essential service. We are able to drive you safely to and from your commitment.


Right now we have a reduced ability to visit or receive visits from friends and family. This can be hard on our mental wellbeing and it can cause feelings of loneliness or isolation. Luckily, Home Carers are able to visit you and spend quality time with you in a safe manner. We can take part in your favourite hobby, go for a walk, or enjoy tea and biscuits together.

Welfare Checks

If you are seeing less of other people, we recommend having a Home Care worker pop by to check on your welfare from time to time. You may also wish to order a personal safety alarm or additional mobility equipment.

Health Care Services

Health care and therapeutic services (e.g. pastoral care, psychology, counselling, dietetics, physiotherapy, occupational therapy and podiatry) continue to operate across Victoria and we can continue to support you to access these services. Many providers now offer appointments over the phone or video if you prefer to avoid face to face meetings or when attending in person is not an option.

In-Home Respite

If you are a carer of a loved one, you may be experiencing the challenges of juggling caring for yourself, your family and a loved one during the pandemic. This can be tiring and stretch your capacity to look after yourself or get day-to-day tasks done. If this is the case, you can speak to us about having a carer spend time with your loved one whilst you take a break, even if you stay at home during that time.


Services available as normal

These services remain available as normal but with a greater emphasis on health, hygiene and safety practices. You may notice your Home Care worker wearing extra personal protective equipment (PPE) such as eye protection, face mask and gloves. Rest assured, your health and safety is our first priority.

  • Personal care
  • Gardening
  • Home modifications
  • Meal preparation
  • Housework & cleaning
  • Equipment orders

Services temporarily closed

The Benetas respite centres and social support groups are temporarily closed during the current Victorian restrictions, however in-home respite is available.

To remain up to date about when these services might open again, please contact 1300 23 63 82.

  • Day Respite
  • Overnight Cottage Respite
  • Social Support Groups

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Please be aware all our services are experiencing high work volumes, therefore it may take up to 2 working days for us to respond to calls or emails.