30 October 2025
Support at Home Factsheet
The Australian Government has introduced the Support At Home program which replaces Home Care Packages as of 1 November 2025. Our factsheet answers your key questions about this important change and what it means for you.
Quick Navigation
- What is the Support At Home program?
- What happens to existing home care recipients?
- What are the funding levels for ongoing support?
- What are the other funding sources under Support At Home?
- How much do I have to contribute under Support At Home?
- What services will I get under Support At Home?
- What you need to do to prepare for Support At Home?
What is the Support At Home program?
Support At Home is a new in-home aged care program, replacing the Home Care Package on November 1, 2025. Its goal is to help older people live independently at home longer by providing access to a range of services, assistive technology, home modifications, and different care pathways, including restorative care and an end-of-life pathway.
The program offers 8 funding levels instead of the previous 4 Home Care Package levels, with the highest level providing up to $78,000 per year (compared to $61,400 under Home Care Packages). You'll also get upfront access to assistive technology and home modifications through a separate scheme, so you won't need to save up from your care budget.
Learn more about Support At Home and how it works
What happens to Home Care Package recipients?
If you were on a Home Care Package, you'll automatically transition to Support At Home from 1 November 2025. Your budget will match your existing package level, and you won't need a new assessment unless your care needs change.
If you've been waiting for a package on the National Priority System, you'll receive equivalent funding under Support At Home. Any unspent funds from your Home Care Package will transfer across and can be used under the new program.
Important date - 12 September 2024: If you were receiving or assessed for a Home Care Package on or before 12 September 2024, you're protected by a 'no worse off' guarantee. Your budget and contributions will be the same or better than under the Home Care Package scheme. If you were approved for a Home Care Package after 12 September 2024, you'll receive services under the standard Support At Home fees and contributions model.
What are the funding levels for ongoing support?
Support At Home has 8 funding classifications based on your assessed needs. Your funding is provided quarterly (every three months) and reviewed regularly to ensure it continues to meet your needs.
| Classification | Quarterly Budget | Annual Amount |
|---|---|---|
| Level 1 | $2,682.75 | $10,731.00 |
| Level 2 | $4,008.61 | $16,034.45 |
| Level 3 | $5,491.43 | $21,965.70 |
| Level 4 | $7,424.10 | $29,696.40 |
| Level 5 | $9,924.35 | $39,697.40 |
| Level 6 | $12,028.25 | $48,114.30 |
| Level 7 | $14,537.04 | $58,148.15 |
| Level 8 | $19,526.59 | $78,106.35 |
Your budget includes 10% set aside for care management services. If you don't use all your budget in a quarter, you can roll over up to $1,000 or 10% (whichever is greater) to the next quarter.
Read more about how funding classifications work
What are the other funding sources under Support At Home?
Beyond your regular ongoing budget, Support At Home offers three additional short-term funding pathways:
Assistive Technology and Home Modifications (AT-HM) Scheme: This provides separate funding for equipment and home modifications without using your care budget. There are three funding tiers: Low ($500), Medium ($2,000), and High ($15,000).
Restorative Care Pathway: If you need intensive support to regain or maintain your independence, you can access up to 12 weeks of restorative care with a budget of around $6,000. This focuses on coordinated allied health services to help you achieve your goals.
End-of-Life Pathway: If you have less than three months to live and wish to remain at home, you can access up to $25,000 of end-of-life funding for additional services to support your comfort and dignity.
Find out more about assistive technology and home modifications
How much do I have to contribute under Support At Home?
Under Support At Home, your contributions depend on two things: the type of service you receive and your financial circumstances. Unlike Home Care Packages, you only pay for services you actually use.
Clinical care services (like nursing, physiotherapy, and allied health) are fully funded by the government – you pay nothing for these services regardless of your income.
Independence services (like personal care, social support, and transport) have moderate contributions ranging from 0% to 50% depending on your pension status and means.
Everyday living services (like cleaning, gardening, and meals) have higher contributions ranging from 0% to 80% depending on your circumstances.
| Your Situation | Clinical Care Supports | Independence Supports | Everyday Living Supports |
|---|---|---|---|
| Full Pensioner | 0% | 5% | 18% |
| Part Pensioner | 0% | 5%-50% | 5%-50% |
| Self-funded (with CSHC) | 0% | 5%-50% | 5%-50% |
| Self-funded retiree | 0% | 50% | 80% |
What services will I get under Support At Home?
Support At Home has a clear list of services available across three categories:
Clinical services: nursing care, allied health (physiotherapy, occupational therapy, speech pathology, dietitian, podiatry, psychology), prescribed nutrition supplements, and care management.
Independence services: personal care (help with showering, dressing, medication reminders), social support and community engagement, transport, respite care, therapeutic services (like remedial massage and acupuncture), and assistive technology and home modifications.
Everyday living services: domestic assistance (cleaning, laundry), shopping, meal preparation and delivery, home maintenance and repairs, and gardening.
All services must be approved during your assessment and documented in your support plan. Your Care Partner will work with you to arrange the services that best meet your needs within your budget.
What you need to do to prepare for Support At Home?
The transition to Support At Home happens automatically if you're already receiving care, but here are some steps to help you prepare:
- Talk to your Care Partner: If you're an existing Benetas client, contact your Care Partner to discuss how the changes will affect your care plan and contributions.
- Review your current services: Think about which services are most important to you and whether your needs have changed recently.
- Understand your contributions: Your Care Partner can help you understand what you'll need to contribute based on your circumstances.
- Consider assistive technology needs: Think about whether equipment or home modifications could help you stay safe and independent – these are now available through separate funding.
- Ask questions: Don't hesitate to reach out to Benetas with any concerns or questions about the transition.
Need help?
If you're an existing Benetas client, call your Care Partner for personalized guidance.
If you're new to aged care, visit our Support At Home page or contact us for more information about how Benetas can support you through this transition.