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Who we are

We are a leading not-for-profit organisation with a mission to provide older Victorians, their families and carers with a full range of quality community-based services and residential homes and apartments. To reflect our Anglican heritage and commitment to social justice, we contribute a social dividend which sees any profit reinvested into growing and expanding services and initiatives, including our dedicated research and advocacy agenda, which provides broader benefits to people within our communities.

We are proud to have:






Happy Clients


Residential Homes

A proud history

Benetas has been providing aged care services in Victoria for 70 years. Benetas was established in 1948 when a small group of volunteers from the Anglican Diocese of Melbourne responded to an urgent need to provide care and support to older Victorians.

Our values

Respect: We take the time to understand and value each person and respecting their choices

Responsibility: We act with integrity toward our clients, their families and carers, our supporters and the broader Anglican community

Community: We strive to build strong relationships and communities of interest among all stakeholders by working together in an open, involving way

Spirit: We build a positive, energetic culture dedicated to creating fulfilling life experiences for older people

Amalgamation with Macedon Ranges Health

On 1 July, 2018, Benetas officially amalgamated with Macedon Ranges Health, an award winning, community based not-for-profit organisation dedicated to the provision of health, community, welfare and aged care services to the communities of Macedon Ranges Shire and surrounding districts.

Benetas and MRH share a vision of giving every person we care for a positive, fulfilling experience of ageing, and the opportunity to age well in communities of choice and support.

Pastoral care

We understand that adjusting to moving into an aged care home, accepting a care package in your own home, coping with illness and approaching the end of life can be challenging.

Benetas encourages all our staff and volunteers to bring a pastoral sensibility to their role, to listen to and be truly present to our clients. At times you might feel the need to speak to someone, so across our residential services Benetas’ specialist team of nondenominational Pastoral Care Practitioners are there to provide individualised and ongoing spiritual and emotional support.

The faith dimension

Across all of our services the faith dimension of a person’s life is supported through connections with denominational visitors and volunteer companions who foster an ongoing relationship with our clients’ chosen faith tradition and provide Church and Chaplaincy services.

Research and Opinion

At Benetas, we listen to the experiences of older Victorians, share their voices and strive to improve the wellbeing of all older Australians through advocacy and research.

We aim to produce research that can be used to improve aged care services and models of care. Findings are shared with the industry and government at all levels to help inform policy directions.

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Dedicated to Diversity and Inclusion

Benetas is a purpose driven aged and community services organisation with a Christian and social justice heritage.

We are committed to supporting Diversity and Inclusion for both the people we serve and the people we engage throughout our services.

Find out more

Meet our team

Executive Team
Board Members
Photo of Sandra Hills OAM - Chief Executive Officer

Sandra Hills OAM - Chief Executive Officer

MBA; GDipHumanServMgt; GCertHlthServR&E; BA (Psych and Soc)

Sandra Hills joined Benetas in 2009 with career experience in local and state government and the not-for-profit sector and has qualifications spanning nursing, psychology, research and business management

Photo of Paula Trood - General Manager, Residential Services, Quality & Compliance

Paula Trood - General Manager, Residential Services, Quality & Compliance

Vic Nursing Cert; MHlthServMt; GDipHlth&MedLaw

Paula commenced with Benetas in April 2007 and has been General Manager of Residential Services and Quality and Compliance since early 2013.

Photo of Chris Karagiannis - General Manager, Strategy, Infrastructure and Housing

Chris Karagiannis - General Manager, Strategy, Infrastructure and Housing

MBA; GradDipPM; DipBus

After years of experience in a range of public and private sectors, including government and a listed Australian property group, Chris is a highly regarded Executive with a demonstrated track record in aged care, retirement living and property.

Photo of Jeremy McAuliffe - General Manager, Benetas Home Care

Jeremy McAuliffe - General Manager, Benetas Home Care


Jeremy joined Benetas in February 2014, having spent the past 30 years working across various community and corporate sectors such as Villa Maria, the Brotherhood of St Laurence and Coles Myer.

Photo of Nicola Reynolds - General Manager, Customer Innovation and Marketing

Nicola Reynolds - General Manager, Customer Innovation and Marketing

MBus; GDipInnovation and Entrepreneurship; BA

Nicola joined Benetas in February 2016, bringing with her more than 25 years’ experience in senior roles in business and marketing strategy, across aged care, higher education, public transport and data marketing sectors.

Photo of Samira Richards - General Manager, People, Culture and Diversity

Samira Richards - General Manager, People, Culture and Diversity

BSc and PGDip (HRM)

Samira is the newest addition to the Benetas’ executive team, starting in January 2018, with over 20 years’ experience in management and leadership roles.

Photo of Neil Fawcett - Chief Financial Officer and Company Secretary

Neil Fawcett - Chief Financial Officer and Company Secretary

Bbus(Acc)(Ec); ACA

With extensive experience in a range of senior financial management roles across numerous industries, Neil brings a wealth of knowledge to the Benetas Executive Team.

Photo of David Percival - Chairperson

David Percival - Chairperson


David Percival, Former VicePrincipal and Chief Financial Officer at The University of Melbourne, is the Chairperson of the Benetas Board.

Photo of Helen Bloustein

Helen Bloustein

B.Comm, Cert. Actuarial Techniques (IFoA)

Helen Bloustein brings broad experience in investment management, superannuation and best-practice approaches to sustainability management and reporting.

Photo of Susan Campbell

Susan Campbell

FCPA, FFin, MAICD, MBA., BCom, GradDip(SIA), Cert IV TAA

Susan is a member of the Benetas Quality and Compliance Committee and managing director of ARGYLL, a specialist risk consulting services firm, that works across Australia and Asia.

Photo of Dr Deirdre Fetherstonhaugh

Dr Deirdre Fetherstonhaugh

Dip Appl Sci (Nursing), Renal Cert, BA, MA, PhD, RN

Deirdre is the Director of the Australian Centre for Evidence Based Aged Care (ACEBAC) at La Trobe University.

Photo of Deborah Law

Deborah Law

M Pol Admin, Grad Dipl Business (health admin), Dipl Physio (UK)

Deborah Law is a specialist in service and workforce reform, currently working for the Australian Health Policy Collaboration, an independent think tank, focusing on the prevention of chronic disease.

Photo of Associate Professor Michael Murray

Associate Professor Michael Murray

(M.B. B.S., MPH, FRACP, Clinical Associate Professor)

As the Divisional Medical Director of Continued Care, Head of Geriatric Medicine and Medical Lead of Patient Flow at Austin Health, Associate Professor Michael Murray brings to Benetas extensive experience in the health and aged care industry.

Photo of Helen Phillips

Helen Phillips

BTheol; DipMin; CertBowenFamSystems

The Venerable Helen Phillips is currently Vicar of Mornington and Mount Martha Anglican Church and Archdeacon of Frankston.

Photo of Michael Urwin

Michael Urwin

B.A. (Hons), Dip.Ed. (Melb), FACE

Former Brighton Grammar School Headmaster, Michael Urwin is an active member of the Anglican Church, a member of the Diocese of Melbourne Archbishop Council and is the Vicar’s Warden at his local parish, St Silas in Albert Park.

Photo of Sean Balding

Sean Balding


Sean Balding is currently the Chief Operating Officer of boutique insurer Eric Insurance, with over 30 years’ experience in financial consulting. He has also previously been a partner at Ernst and Young and involved in a number of significant transactions.

Reports & Publications

We regularly produce publications and documents such as strategic plans, annual reports, submissions to government reviews and more. Benetas representatives are also regularly invited to present at external conferences, sharing the experiences of our clients, families, staff and organisation with industry peers.

Below are some of our recent documents available for download.

Strategy Documents

2017-18 Benetas Annual Report


Diversity and Inclusion Commitment Statement


Benetas Towards 2019 Strategic Plan


2016-17 Annual Report


2016-17 Financial Report


2015-16 Annual Report


2015-16 Financial Report


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