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Who we are

We are a leading not-for-profit organisation with a mission to provide older Victorians, their families and carers with a full range of quality community-based services and residential homes and apartments. To reflect our Anglican heritage and commitment to social justice, we contribute a social dividend which sees any profit reinvested into growing and expanding services and initiatives, including our dedicated research and advocacy agenda, which provides broader benefits to people within our communities.

We are proud to have:






Happy Clients


Residential Homes

A proud history

Benetas has been providing aged care services in Victoria for 70 years. Benetas was established in 1948 when a small group of volunteers from the Anglican Diocese of Melbourne responded to an urgent need to provide care and support to older Victorians.

Our values

Respect: We take the time to understand and value each person and respecting their choices

Responsibility: We act with integrity toward our clients, their families and carers, our supporters and the broader Anglican community

Community: We strive to build strong relationships and communities of interest among all stakeholders by working together in an open, involving way

Spirit: We build a positive, energetic culture dedicated to creating fulfilling life experiences for older people

Amalgamation with Macedon Ranges Health

On 1 July, 2018, Benetas officially amalgamated with Macedon Ranges Health, an award winning, community based not-for-profit organisation dedicated to the provision of health, community, welfare and aged care services to the communities of Macedon Ranges Shire and surrounding districts.

Benetas and MRH share a vision of giving every person we care for a positive, fulfilling experience of ageing, and the opportunity to age well in communities of choice and support.

Pastoral care

We understand that adjusting to moving into an aged care home, accepting a care package in your own home, coping with illness and approaching the end of life can be challenging.

Benetas encourages all our staff and volunteers to bring a pastoral sensibility to their role, to listen to and be truly present to our clients. At times you might feel the need to speak to someone, so across our residential services Benetas’ specialist team of nondenominational Pastoral Care Practitioners are there to provide individualised and ongoing spiritual and emotional support.

The faith dimension

Across all of our services the faith dimension of a person’s life is supported through connections with denominational visitors and volunteer companions who foster an ongoing relationship with our clients’ chosen faith tradition and provide Church and Chaplaincy services.

Research and Opinion

At Benetas, we listen to the experiences of older Victorians, share their voices and strive to improve the wellbeing of all older Australians through advocacy and research.

We aim to produce research that can be used to improve aged care services and models of care. Findings are shared with the industry and government at all levels to help inform policy directions.

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People doing stuff

Dedicated to Diversity and Inclusion

Benetas is a purpose driven aged and community services organisation with a Christian and social justice heritage.

We are committed to supporting Diversity and Inclusion for both the people we serve and the people we engage throughout our services.

Find out more

Meet our team

Executive Team
Board Members
Photo of Sandra Hills - Chief Executive Officer

Sandra Hills - Chief Executive Officer

MBA; GDipHumanServMgt; GCertHlthServR&E; BA (Psych and Soc)

Sandra Hills joined Benetas in 2009 with career experience in local and state government and the not-for-profit sector and has qualifications spanning: nursing, psychology, research and business management.

Photo of Paula Trood - General Manager, Residential Services, Quality & Compliance

Paula Trood - General Manager, Residential Services, Quality & Compliance

Vic Nursing Cert; MHlthServMt; GDipHlth&MedLaw

Paula commenced with Benetas in April 2007 and has been General Manager of Residential Services & Quality and Compliance since early 2013.

Photo of Chris Karagiannis - General Manager, Strategy, Infrastructure and Housing

Chris Karagiannis - General Manager, Strategy, Infrastructure and Housing

MBA; GradDipPM; DipBus

Chris Karagiannis joined Benetas in July 2008 with an extensive background in a range of public and private sectors, including government and a listed Australian property group.

Photo of Jeremy McAuliffe - General Manager, Benetas Home Care

Jeremy McAuliffe - General Manager, Benetas Home Care


Jeremy joined Benetas in February 2014, having spent the past 30 years working across the community and corporate sectors.

Photo of Nicola Reynolds - General Manager, Customer Innovation and Marketing

Nicola Reynolds - General Manager, Customer Innovation and Marketing

MBus; GDipInnovation and Entrepreneurship; BA

Nicola comes to Benetas with over 20 years' experience in senior roles in business and marketing strategy in both the private and public sectors across aged care and community services, education, public transport, health, data marketing sectors.

Photo of Samira Richards - General Manager, People, Culture and Diversity

Samira Richards - General Manager, People, Culture and Diversity

BSc and PGDip (HRM)

Samira joined Benetas in January 2018 with over 20 years’ experience in management and leadership roles. She holds an undergraduate degree in pure Science discipline and a post graduate diploma in HR Management.

Photo of Neil Fawcett - Chief Financial Officer and Company Secretary

Neil Fawcett - Chief Financial Officer and Company Secretary

Bbus(Acc)(Ec); ACA

Neil joined Benetas in August 2007 and has over 10 years experience in a range of senior management roles.

Photo of David Percival - Chairperson

David Percival - Chairperson


He was previously the Vice-Principal and Chief Financial Officer of The University of Melbourne and a former director of numerous university and corporate boards, including the Melbourne Business School. David also has over 20 years experience as a Chief Financial Officer.

Photo of Helen Bloustein

Helen Bloustein

B.Comm, Cert. Actuarial Techniques (IFoA)

Helen has broad experience in investment management, superannuation and best-practice approaches to sustainability management and reporting. 

Photo of Susan Campbell

Susan Campbell

FCPA, FFin, MAICD, MBA., BCom, GradDip(SIA), Cert IV TAA

Susan is a member of the Benetas Quality and Compliance Committee and managing director of ARGYLL, a specialist risk consulting services firm, that works across Australia and Asia.

Photo of Dr Deirdre Fetherstonhaugh

Dr Deirdre Fetherstonhaugh

Dip Appl Sci (Nursing), Renal Cert, BA, MA, PhD, RN

Dierdre is also the Director of the Australian Centre for Evidence Based Aged Care (ACEBAC) at La Trobe University.

Photo of Deborah Law

Deborah Law

M Pol Admin, Grad Dipl Business (health admin), Dipl Physio (UK)

Deborah is a specialist in service and workforce reform planning and implementation, fostering large scale change in complex environments and systems.

Photo of Associate Professor Michael Murray

Associate Professor Michael Murray

(M.B. B.S., MPH, FRACP, Clinical Associate Professor)

Associate Professor Michael Murray has a broad range of management, clinical and clinical teaching experience in the area of aged care.

Photo of Helen Phillips

Helen Phillips

BTheol; DipMin; CertBowenFamSystems

Helen has over twenty years’ experience in governance, management, training and leadership in the Anglican Church and educational institutions in both Victoria and Queensland.

Photo of Michael Urwin

Michael Urwin

B.A. (Hons), Dip.Ed. (Melb), FACE

Michael Urwin was Headmaster of Brighton Grammar School, an Anglican school for boys for eighteen years, finishing in that role at the end of 2013.

Photo of Sean Balding

Sean Balding

Sean has over 20 years’ experience as a finance professional having been a Partner with Ernst & Young for 11 years.

Reports & Publications

We regularly produce publications and documents such as strategic plans, annual reports, submissions to government reviews and more. Benetas representatives are also regularly invited to present at external conferences, sharing the experiences of our clients, families, staff and organisation with industry peers.

Below are some of our recent documents available for download.

Strategy Documents

2016-17 Annual Report


2016-17 Financial Report


2015-16 Annual Report


2015-16 Financial Report


Benetas Towards 2019 Strategic Plan


Diversity and Inclusion Commitment Statement


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