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Who we are

We are a leading not-for-profit organisation with a mission to provide older Victorians, their families and carers with a full range of quality community-based services and residential homes and apartments. To reflect our Anglican heritage and commitment to social justice, we contribute a social dividend which sees any profit reinvested into growing and expanding services and initiatives, including our dedicated research and advocacy agenda, which provides broader benefits to people within our communities.


A proud history

Benetas has been providing aged care services in Victoria for 70 years. Benetas was established in 1948 when a small group of volunteers from the Anglican Diocese of Melbourne responded to an urgent need to provide care and support to older Victorians.

Our values

Respect: We take the time to understand and value each person and respecting their choices

Responsibility: We act with integrity toward our clients, their families and carers, our supporters and the broader Anglican community

Community: We strive to build strong relationships and communities of interest among all stakeholders by working together in an open, involving way

Spirit: We build a positive, energetic culture dedicated to creating fulfilling life experiences for older people


We are proud to have:






Happy Clients


Residential Homes


Pastoral care

We understand that adjusting to moving into an aged care home, accepting a care package in your own home, coping with illness and approaching the end of life can be challenging.

Benetas encourages all our staff and volunteers to bring a pastoral sensibility to their role, to listen to and be truly present to our clients. At times you might feel the need to speak to someone, so across our residential services Benetas’ specialist team of nondenominational Pastoral Care Practitioners are there to provide individualised and ongoing spiritual and emotional support.

The faith dimension

Across all of our services the faith dimension of a person’s life is supported through connections with denominational visitors and volunteer companions who foster an ongoing relationship with our clients’ chosen faith tradition and provide Church and Chaplaincy services.

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Our Research

At Benetas, we conduct and implement high quality research that supports our vision for older Victorians to ‘live their best life’.

Through our rights-based approach to research, we invite clients, residents, their families and employees to identify research opportunities and participate in the research process. This approach respects participants’ individuality and insights as experts-by-experience.

Research at Benetas
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Aged Care Code of Practice

Benetas signed up to the Aged Care Voluntary Industry Code of Practice (VICOP) Leadership Pledge on 2 November 2020.

This plan shows continuous improvements that Benetas is carrying out to strengthen its practice. Benetas will report on progress against these planned actions annually and publish this on our website.

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Dedicated to Diversity and Inclusion

Benetas is a purpose driven aged and community services organisation with a Christian and social justice heritage.

We are committed to supporting Diversity and Inclusion for both the people we serve and the people we engage throughout our services.

Find out more
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Meet our team

Executive Team
Board Members
Photo of Sandra Hills OAM - Chief Executive Officer

Sandra Hills OAM - Chief Executive Officer

MBA; GDipHumanServMgt; GCertHlthServR&E; BA (Psych and Soc)

Sandra Hills joined Benetas in 2009 with career experience in local and state government and the not-for-profit sector and has qualifications spanning nursing, psyc

Photo of Neil Fawcett - Chief Financial Officer and Company Secretary

Neil Fawcett - Chief Financial Officer and Company Secretary

Bbus(Acc)(Ec); ACA

With extensive experience in a range of senior financial management roles across numerous industries, Neil brings a wealth of knowledge to the Benetas Executive Team.

Photo of Nicola Reynolds - General Manager, Customer, Insights and Marketing

Nicola Reynolds - General Manager, Customer, Insights and Marketing

MBus; GDipInnovation and Entrepreneurship; BA

Nicola joined Benetas in February 2016, bringing with her more than 25 years’ experience in senior roles in business and marketing strategy, across aged care, higher education, publi

Photo of Samira Richards - General Manager, People, Culture and Diversity

Samira Richards - General Manager, People, Culture and Diversity

BSc and PGDip (HRM)

Samira started at Benetas in January 2018, coming to us with over 20 years’ experience in management and leadership roles.

Photo of Bruce Webb - General Manager, Strategy, Infrastructure and Housing

Bruce Webb - General Manager, Strategy, Infrastructure and Housing

BComm; MBA;

Bruce has been with Benetas since 2011, and has been General Manager of Strategy, Infrastructure and Housing since August 2019.

He was previously in the role of Business Development Man

Photo of Verity Leith - General Manager, Residential Services

Verity Leith - General Manager, Residential Services

Cert (General Nursing); CritCareCERT; B(Ed)

Verity joined Benetas in September 2019, with extensive experience in executive management roles within the industry, including previous positio

Photo of Helen Kemp, General Manager Community Health and Care

Helen Kemp, General Manager Community Health and Care


Appointed in 2020 as General Manager of Community Health and Care, Helen oversees the organisation’s delivery of essential home care and community health programs for people across Victoria. Her responsibility incl

Photo of Michael Urwin - Chairman

Michael Urwin - Chairman

B.A. (Hons), Dip.Ed. (Melb), FACE

Former Brighton Grammar School Headmaster, Michael Urwin is an active member of the Anglican Church, a member of the Diocese of Melbourne Archbishop Council and is the Vicar’s Warden at hi

Photo of Helen Bloustein

Helen Bloustein

B.Comm, Cert. Actuarial Techniques (IFoA)

Helen has broad experience in investment management, superannuation and best-practice approaches to sustainability management and reporting.

Photo of Susan Campbell

Susan Campbell

FCPA, FFin, MAICD, MBA., BCom, GradDip(SIA), Cert IV TAA

Susan brings to Benetas a range of skills in risk and finance, and many years of experience in governance as a board member with Heritage Bank, as well as running ri

Photo of Dr Deirdre Fetherstonhaugh

Dr Deirdre Fetherstonhaugh

Dip Appl Sci (Nursing), Renal Cert, BA, MA, PhD, RN

Dierdre is also the Director of the Australian Centre for Evidence Based Aged Care (ACEBAC) at La Trobe University.

Photo of Deborah Law

Deborah Law

M Pol Admin, Grad Dipl Business (health admin), Dipl Physio (UK)

Deborah Law is a specialist in service and workforce reform, currently working for the Australian Health Policy Collaboration, an independent think tank, foc

Photo of Associate Professor Michael Murray AM

Associate Professor Michael Murray AM

(M.B. B.S., MPH, FRACP, Clinical Associate Professor)

As the Divisional Medical Director of Continued Care, Head of Geriatric Medicine and Medical Lead of Patient Flow at Austin Health, Associate Professor Michael Murray b

Photo of Helen Phillips

Helen Phillips

BTheol; DipMin; CertBowenFamSystems

The Venerable Helen Phillips is currently Vicar of Mornington and Mount Martha Anglican Church and Archdeacon of Frankston.

Photo of Sean Balding

Sean Balding


Sean Balding is currently the Chief Operating Officer of boutique insurer Eric Insurance, with over 30 years’ experience in financial consulting.

Photo of Julia Pryor

Julia Pryor

B.A Law, B.HIS&Classics,

Julia Pryor currently holds the role of General Manager of Risk, Superannuation and Investment Platforms at National Australia Bank (NAB). Ms Pryor b


Reports & Publications

We regularly produce publications and documents such as strategic plans, annual reports, submissions to government reviews and more. Benetas representatives are also regularly invited to present at external conferences, sharing the experiences of our clients, families, staff and organisation with industry peers.

Below are some of our recent documents available for download. Our privacy policy and modern slavery statements are also available.


Benetas Documents

2020-21 Annual Report


Aged Care Voluntary Industry Code of Practice 2021


Next Generation Strategy 2025


Modern Slavery Statement 2021


2019-20 Annual Report


2019-20 Financial Summary


2018-19 Annual Report


2018-19 Financial Summary


2017-18 Annual Report


2017-18 Financial Summary


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