Feedback
At Benetas, we welcome all forms of feedback and group them into the "three C's":
✅ Compliment
Positive feedback about our services or a member of our workforce.
ℹ️ Comment
Neutral feedback that is neither clearly positive nor negative, and where no response or resolution is expected.
⚠️ Complaint
An expression of dissatisfaction regarding our care, services, staff, or the way a previous complaint was handled. A response or resolution is either expected, implied, or legally required.
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Translation and interpreter assistance
If you need an interpreter, please call Benetas on 1300 23 63 82 between 9am and 5pm, Monday to Friday and we will arrange the Translating and Interpreting Service.
Alternatively, you can call the Translating and Interpreting Service directly on 131 450.
Share feedback in your preferred language
If English is not your first language, you can download and complete a feedback form in your preferred language below.
- Simplified Chinese: 中文反馈表（简体中文）
- Traditional Chinese: 中文反饋表（繁體中文）
- Croatian: Obrazac za povratne informacije (hrvatski)
- German: Feedback-Formular (Deutsch)
- Greek: Έντυπο Ανατροφοδότησης (Ελληνικά)
- Italian: Modulo di Feedback (Italiano)
- Macedonian: Формулар за повратни информации (македонски)
- Maltese: Formola tal-Feedback (Malti)
- Polish: Formularz opinii (Polski)
- Russian: Форма обратной связи (Русский)
- Vietnamese: Mẫu Phản Hồi (Tiếng Việt)
Other ways to provide feedback
In Person
Raise your matter directly with a member of our workforce or a Benetas manager.
By Phone
Calling the manager of the service or the Benetas Customer Service Centre on 1300 23 63 82.
In Writing
Download and print the English feedback form, or collect a copy from any Benetas location or Support Office.
Once completed, you can return the form by:
Post:
Benetas
Reply Paid 5093
Glenferrie South VIC 3122
(No stamp required)
In person:
Drop it into the feedback box at any Benetas site or office.
Advocacy and support services
If you would like another person to speak on your behalf, you can use your family, friends, carers or an advocacy service. If you feel a Benetas consumer is at risk please raise this immediately with the manager of that service or contact our Customer Centre by calling 1300 23 63 82.
Aged Care Complaints and Advocacy
Aged Care Quality and Safety Commission
Email: info@agedcarequality.gov.au
Phone: 1800 951 822
Older Persons Advocacy Network (OPAN)
Phone: 1800 700 600
Disability and Retirement Living Complaints
NDIS Quality and Safeguards Commission
Email: contactcentre@ndiscommission.gov.au
Phone: 1800 035 544
Consumer Affairs
Phone: 1300 558 181
Dementia Australia
Phone: 1800 100 500
Elder Rights and Protection
Elder Abuse Phone Line
Phone: 1800 353 374
Senior Rights Victoria
Phone: 1300 386 821
Health and Privacy Complaints
Health Complaints Commissioner
Phone: 1300 582 113
Office of Victorian Information Commissioner
Email: enquiries@ovic.vic.gov.au
Phone: 1300 666 444
Legal and Government Advocacy
Victorian Ombudsman
Phone: (03) 9613 6222
Office of the Public Advocate
Phone: 1300 309 337