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Support that comes to you

Benetas can support you to stay independent and continue doing what makes you, you; all from the familiar surrounds of your own home. We offer an extensive range of home care services and funding options to suit your individual circumstances.

Call 1300 23 63 82
 

Get Started

Our health and needs are constantly changing, but as we get older there is more for us to consider to stay strong and living our best lives. Taking proactive steps to preserve our health and maintain a full and holistic lifestyle has a significant impact on quality of life and reducing the speed of frailty, our risk of injury, hospitalisation or entering permanent care.

You have many options to choose from - whether that's accessing home care services temporarily, or for the long term, during the day or overnight.

Whatever your situation may be, we can help you get started. Call 1300 23 63 82 to speak to a friendly member of the Benetas Home Care Melbourne team. Please be aware all our services are experiencing high work volumes, therefore it may take up to two working days for us to respond to calls or emails.

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Let us help you get started

Getting Started

Knowing Your Options

Applying for a Home Care Package

Private Services

Short Term Care

Switching Providers

Support for Carers

Have you noticed that you or your loved one might need some more assistance at home? It’s important to have an open conversation with your family about the kinds of care that would help. Recognising the need for extra support can be a big step, both for people who need care and carers themselves.

Remember, the goal of home care is to help you or your loved one stay independent and continue doing what makes you, you; all from the familiar surrounds of your own home.

Research has shown that receiving professional support lowers the risk of entering permanent care and can extend quality of life.

You have a lot of options available.

We can help you get started. Call 1300 23 63 82 to speak to a friendly member of the Benetas team.

Support can come from many places – family, friends, neighbours, community groups, churches and more. As we age, we sometimes need care providers like Benetas to complement that support.

Benetas offers an extensive range of services tailored to meet your unique needs and goals.

You can access Home Care services for the short term or long term, through a day program or overnight.

Options for funding your home care services include:

We want to help you understand all the options on the table that could let you or your loved one live at home for longer.

Call us on 1300 23 63 82 to find out more.

Applying for a Home Care Package might seem complicated, but with some guidance, we can make it a little easier for you.

You'll first need to complete a referral to My Aged Care. The Aged Care Assessment Service (ACAS) will then evaluate yours or your loved one's needs for funded support at home. The assessment will then be entered into the My Aged Care system, where you’ll be approved for one of four levels of funding.

When a Home Care Package at your level has become available, this will be assigned to you. You’ll then nominate your chosen service provider (Benetas, we hope!) and enter into a service agreement. Then you can begin to receive extra support at home.

If you need support right now, we can help with that too.

Our Customer Centre advisors would love to help you navigate the government funding system, even if you don’t end up choosing us as your provider. Call us on 1300 23 63 82 for a free consultation.

For more information:

The government assessment process can take time, so if you need services immediately or don't want to wait, you could consider privately funding your home care as an interim measure.

In fact, if you choose to privately fund your services, we’re often able to start providing home care within 3-5 business days. Although you won’t receive a rebate, you’ll have access to all of our high-quality services without the hassle of waiting lists or extra paperwork.

You can also top up your package or government funding with additional privately funded services if you wish. Other options for short term care include in-home nursing and respite services.

Call us on 1300 23 63 82 to get your services set up or read more about private services here.

Are you or a loved one in need of temporary care? Maybe you or they have just returned home from a hospital or rehabilitation centre, and need extra support while recovering. A short spell of assistance could involve home care services, in-home nursing or respite care.

These services are usually self-funded, but can be government subsidised in certain situations.

Benetas private home care can support you or your loved one through a period of transition – whether recovering, moving, or switching aged care providers.

Download our navigation chart to access privately funded services

Or get in touch on 1300 23 63 82 to discuss your situation and find out what’s available.

Unhappy with your current home care provider? You can move your package over to Benetas and have any unspent subsidy come with you.

Find out how the transfer process works here.

After the transfer’s complete, we can begin providing our support so you or your loved one can stay independent at home.

If your current provider has an exit fee, we can show you how to avoid it. Exit fees can only be withdrawn from unspent funds – if you spend all your subsidy, you can’t be charged.

To understand how this works or learn how Benetas is different from your current provider, call us on 1300 23 63 82.

If you’re caring for an older person, it’s important to care for yourself. Benetas respite services can take care of your loved one while you take some much-needed time for yourself and catch up on the things you need to do.

Carers do incredible work, but all too often ignore their own wellbeing. That’s why we support them as well as the people they care for.

Respite options include:

  • Entertaining day programs
  • Overnight stay facilities
  • Respite at residential facilities
  • Respite care in the home (including overnight)

Find out more on our Respite page, or call us directly on 1300 23 63 82.

Getting Started
chevron Created with Sketch.

Have you noticed that you or your loved one might need some more assistance at home? It’s important to have an open conversation with your family about the kinds of care that would help. Recognising the need for extra support can be a big step, both for people who need care and carers themselves.

Remember, the goal of home care is to help you or your loved one stay independent and continue doing what makes you, you; all from the familiar surrounds of your own home.

Research has shown that receiving professional support lowers the risk of entering permanent care and can extend quality of life.

You have a lot of options available.

We can help you get started. Call 1300 23 63 82 to speak to a friendly member of the Benetas team.

Knowing Your Options
chevron Created with Sketch.

Support can come from many places – family, friends, neighbours, community groups, churches and more. As we age, we sometimes need care providers like Benetas to complement that support.

Benetas offers an extensive range of services tailored to meet your unique needs and goals.

You can access Home Care services for the short term or long term, through a day program or overnight.

Options for funding your home care services include:

We want to help you understand all the options on the table that could let you or your loved one live at home for longer.

Call us on 1300 23 63 82 to find out more.

Applying for a Home Care Package
chevron Created with Sketch.

Applying for a Home Care Package might seem complicated, but with some guidance, we can make it a little easier for you.

You'll first need to complete a referral to My Aged Care. The Aged Care Assessment Service (ACAS) will then evaluate yours or your loved one's needs for funded support at home. The assessment will then be entered into the My Aged Care system, where you’ll be approved for one of four levels of funding.

When a Home Care Package at your level has become available, this will be assigned to you. You’ll then nominate your chosen service provider (Benetas, we hope!) and enter into a service agreement. Then you can begin to receive extra support at home.

If you need support right now, we can help with that too.

Our Customer Centre advisors would love to help you navigate the government funding system, even if you don’t end up choosing us as your provider. Call us on 1300 23 63 82 for a free consultation.

For more information:

Private Services
chevron Created with Sketch.

The government assessment process can take time, so if you need services immediately or don't want to wait, you could consider privately funding your home care as an interim measure.

In fact, if you choose to privately fund your services, we’re often able to start providing home care within 3-5 business days. Although you won’t receive a rebate, you’ll have access to all of our high-quality services without the hassle of waiting lists or extra paperwork.

You can also top up your package or government funding with additional privately funded services if you wish. Other options for short term care include in-home nursing and respite services.

Call us on 1300 23 63 82 to get your services set up or read more about private services here.

Short Term Care
chevron Created with Sketch.

Are you or a loved one in need of temporary care? Maybe you or they have just returned home from a hospital or rehabilitation centre, and need extra support while recovering. A short spell of assistance could involve home care services, in-home nursing or respite care.

These services are usually self-funded, but can be government subsidised in certain situations.

Benetas private home care can support you or your loved one through a period of transition – whether recovering, moving, or switching aged care providers.

Download our navigation chart to access privately funded services

Or get in touch on 1300 23 63 82 to discuss your situation and find out what’s available.

Switching Providers
chevron Created with Sketch.

Unhappy with your current home care provider? You can move your package over to Benetas and have any unspent subsidy come with you.

Find out how the transfer process works here.

After the transfer’s complete, we can begin providing our support so you or your loved one can stay independent at home.

If your current provider has an exit fee, we can show you how to avoid it. Exit fees can only be withdrawn from unspent funds – if you spend all your subsidy, you can’t be charged.

To understand how this works or learn how Benetas is different from your current provider, call us on 1300 23 63 82.

Support for Carers
chevron Created with Sketch.

If you’re caring for an older person, it’s important to care for yourself. Benetas respite services can take care of your loved one while you take some much-needed time for yourself and catch up on the things you need to do.

Carers do incredible work, but all too often ignore their own wellbeing. That’s why we support them as well as the people they care for.

Respite options include:

  • Entertaining day programs
  • Overnight stay facilities
  • Respite at residential facilities
  • Respite care in the home (including overnight)

Find out more on our Respite page, or call us directly on 1300 23 63 82.

 

Choose services to suit your lifestyle

Photo of Community Connection

Community Connection

Enjoy transport and/or companionship for outings, shopping, club meetings, appointments and more!

Photo of Domestic Assistance

Domestic Assistance

Relax as we offer a hand around the home with household tasks and cleaning.

Photo of Diet and Health

Diet and Health

Enjoy healthy home-cooked meals suitable to your dietary requirements, or get the grocery shopping done for you.

Photo of Equipment and Home Modifications

Equipment and Home Modifications

Access equipment and technologies to help make your life more safe, comfortable and enjoyable.

Photo of In Home Nursing

In Home Nursing

Receive clinical and holistic support by a caring, qualified Nurse in your own home.

Photo of Health Care and Therapeutic Services

Health Care and Therapeutic Services

We can arrange for a health care professional to visit you in your home to provide a range of specialised support such as podiatry, massage or counselling.

Photo of Personal Care

Personal Care

We can support you with tasks such as bathing, showering, grooming, dressing, toileting, getting in and out of bed and moving around the house.

Photo of Respite Care

Respite Care

Carers also need to take care of themselves. Take a break, whilst your loved one receives excellent care.

 

Downloadable Documents

 

Determine how to fund your services

Home Care Package

Privately Funded

Veteran's Home Care

Commonwealth Home Support Programme (CHSP)

A Home Care Package is a government-funded program designed to support you to live at home independently. Created for people with complex care needs, it enables you to access an extensive range of affordable home care services.

To apply for a Home Care Package, visit My Aged Care and fill in an online form, or you can call them on 1800 200 422.

An assessor will visit your home to clarify your needs, and if eligible, you'll be added to a wait list.

Once you've been assigned a Home Care Package, your funds will be made available through a service provider of your choice. Your service provider will work with you to select, plan out and schedule a range of services to suit your needs and lifestyle.

Find out more about Home Care Packages including how to apply, funding levels and service types here.

Privately funded home care means you pay for your home care services out of your own pocket. Whilst there's no subsidy - there are lots of other perks.

Privately funding all or some of your home care services could be the right choice for you if:

  • You've had an unexpected hospital visit and require assistance in maintaining your independence once you are discharged home
  • You've had a fall and require some assistance at home
  • You need some short-term care whilst your usual caregiver takes a break or goes on holiday
  • Your income assessment with Department of Human Services indicates you'll need to make extensive contributions to your Home Care Package
  • You don't meet the eligibility requirements for Government funding
  • You are on the wait list for a Home Care Package but require assistance at home now
  • Your Home Care Package doesn't cover the amount or quantity of home care services you require
The perks of private home care include:

Reduced wait times: At Benetas we don't let the red tape slow us down. In fact if you choose to privately fund your home care services, we're often able to start providing home care within 3-5 business days.

No assessment: Unlike Government-funded home care, you will not be obliged to go through an assessment with My Aged Care. Instead, you just need to meet with your home care provider (either face-to-face or over the phone) to discuss your goals and plan out your services.

Less paperwork: You'll have less paperwork to sign!

Short term, long term or one-off - it's your choice: If you only need temporary assistance or even one-off help, privately funding could be the best option for you.

Other options for short term care include in-home nursing and respite services.

Call us on 1300 23 63 82 to find out more or get your services set up.

Veterans' Home Care (VHC) is a Department of Veterans' Affairs program that provides a range of home care services designed to maintain the health, wellbeing and independence of eligible veterans and/or war widows and widowers.

Benetas is a Veteran's Home Care provider in the shires of Hume, Loddon, Grampians and Gippsland. If you live in one of these areas and are a Department of Veteran Affairs (DVA) client eligible for Veterans' Home Care, you are able to choose Benetas as your preferred provider.

To apply for VHC, ring your VHC Assessment Agency on 1300 550 450. Other people can also refer you to the VHC Assessment Agency with your consent, such as family members, carers, friends, General Practitioners and hospital discharge planners.

Following the referral, you'll need to undertake an assessment by a VHC assessor. The VHC assessor will discuss your circumstances with you to identify the range of services you may need.

For more information please call our friendly customer centre team on 1300 23 63 82.

The Commonwealth Home Support Programme (CHSP) can help you access subsidised entry-level support services to live independently and safely at home.

This program may be suitable if you do not qualify for a Home Care Package. You can apply for this programme through My Aged Care. This service is available in select regions only. Please contact us for details.

Services available through CHSP include:

The Department of Health have developed a COVID fact sheet for CHSP clients. Please download it here.

Home Care Package
chevron Created with Sketch.
A Home Care Package is a government-funded program designed to support you to live at home independently. Created for people with complex care needs, it enables you to access an extensive range of affordable home care services.

To apply for a Home Care Package, visit My Aged Care and fill in an online form, or you can call them on 1800 200 422.

An assessor will visit your home to clarify your needs, and if eligible, you'll be added to a wait list.

Once you've been assigned a Home Care Package, your funds will be made available through a service provider of your choice. Your service provider will work with you to select, plan out and schedule a range of services to suit your needs and lifestyle.

Find out more about Home Care Packages including how to apply, funding levels and service types here.

Privately Funded
chevron Created with Sketch.
Privately funded home care means you pay for your home care services out of your own pocket. Whilst there's no subsidy - there are lots of other perks.

Privately funding all or some of your home care services could be the right choice for you if:

  • You've had an unexpected hospital visit and require assistance in maintaining your independence once you are discharged home
  • You've had a fall and require some assistance at home
  • You need some short-term care whilst your usual caregiver takes a break or goes on holiday
  • Your income assessment with Department of Human Services indicates you'll need to make extensive contributions to your Home Care Package
  • You don't meet the eligibility requirements for Government funding
  • You are on the wait list for a Home Care Package but require assistance at home now
  • Your Home Care Package doesn't cover the amount or quantity of home care services you require
The perks of private home care include:

Reduced wait times: At Benetas we don't let the red tape slow us down. In fact if you choose to privately fund your home care services, we're often able to start providing home care within 3-5 business days.

No assessment: Unlike Government-funded home care, you will not be obliged to go through an assessment with My Aged Care. Instead, you just need to meet with your home care provider (either face-to-face or over the phone) to discuss your goals and plan out your services.

Less paperwork: You'll have less paperwork to sign!

Short term, long term or one-off - it's your choice: If you only need temporary assistance or even one-off help, privately funding could be the best option for you.

Other options for short term care include in-home nursing and respite services.

Call us on 1300 23 63 82 to find out more or get your services set up.

Veteran's Home Care
chevron Created with Sketch.
Veterans' Home Care (VHC) is a Department of Veterans' Affairs program that provides a range of home care services designed to maintain the health, wellbeing and independence of eligible veterans and/or war widows and widowers.

Benetas is a Veteran's Home Care provider in the shires of Hume, Loddon, Grampians and Gippsland. If you live in one of these areas and are a Department of Veteran Affairs (DVA) client eligible for Veterans' Home Care, you are able to choose Benetas as your preferred provider.

To apply for VHC, ring your VHC Assessment Agency on 1300 550 450. Other people can also refer you to the VHC Assessment Agency with your consent, such as family members, carers, friends, General Practitioners and hospital discharge planners.

Following the referral, you'll need to undertake an assessment by a VHC assessor. The VHC assessor will discuss your circumstances with you to identify the range of services you may need.

For more information please call our friendly customer centre team on 1300 23 63 82.

Commonwealth Home Support Programme (CHSP)
chevron Created with Sketch.

The Commonwealth Home Support Programme (CHSP) can help you access subsidised entry-level support services to live independently and safely at home.

This program may be suitable if you do not qualify for a Home Care Package. You can apply for this programme through My Aged Care. This service is available in select regions only. Please contact us for details.

Services available through CHSP include:

The Department of Health have developed a COVID fact sheet for CHSP clients. Please download it here.

 

Everything you need to know about...

Home Care Packages

Learn more
 

We are all here for you

Meet your team

As Benetas client, you'll have a dedicated group of Benetas staff delivering a high quality standard of care, providing comfort and peace of mind when welcoming them into your home.

Our experienced team provide face-to-face advice and support; and you’ll always have someone to talk to along the way. We work to ensure you have a truly positive and personalised experience.

Meet the team in your area

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There are so many providers out there, so

Why choose Benetas?

We never lose sight of what matters most. You.

We will connect you with reliable, relevant and clear information so you can make informed choices.

You’ve got the power to choose your services, how you’ll spend your funds and how much support you’d like from us.

Discover why people choose Benetas for Home Care

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News & Resources

Benetas expands Veteran Home Care Assessment Services to Queensland

20th April 2022

Benetas is pleased to announce their new appointment by the Department of Veterans’ Affairs, to provide Veteran Home Care...

Benetas nurses garner medical supplies for Ukraine

20th April 2022

Some thoughtful and proactive nurses from Benetas’ In Home Nursing Service team have collected some much needed medical...

Your feedback to improve our home care services

13th April 2021

Benetas ran a client experience survey to better understand the experiences of our Home Care clients and learn where we can...

More Home Care news
 

What people say about our Home Care service

Wish we had this support sooner

DAUGHTER OF BENETAS CLIENT

“The care my father gets is wonderful. His case manager is fantastic and very helpful. I only wish I had all this wonderful care for my mother when she was alive, but I appreciate all the care given to Dad. He is a different person. Makes my life better as I don’t worry as much.”

Grateful for the support

BENETAS CLIENT

“I feel so fortunate, they have given me confidence for the future. It is almost life changing realising so much can be done.”

Our whole family feels supported

DAUGHTER OF BENETAS CLIENT

“My mother is very happy with the services provided by Benetas and benefits greatly from their company and assistance. She receives the right amount of support that enables her to live independently. Our family could not be happier with the service provided”

Amazing assistance

BENETAS CLIENT

“I have great helpers, they couldn’t be better. I have help with shopping and housework. If I didn’t have help I would not be able to remain in my own home.”

 

At Benetas, we put it all on the table

How much does it cost?

View fees & service rates