Your feedback to improve our home care services
13th April 2021
Benetas ran a client experience survey to better understand the experiences of our Home Care clients and learn where we can imp...
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Support that comes to you
Benetas can support you to stay independent and continue doing what makes you, you; all from the familiar surrounds of your own home. We offer an extensive range of home care services and funding options to suit your individual circumstances.
Call 1300 23 63 82We continue to provide essential care and support for the older people in our community
Your health, wellbeing and independence at home is more important than ever.
Read our COVID-19 UpdatesGet started
Our health and needs are constantly changing, but as we get older there is more for us to consider to stay strong and living our best lives. Taking proactive steps to preserve our health and maintain a full and holistic lifestyle has a significant impact on quality of life and reducing the speed of frailty, our risk of injury, hospitalisation or entering permanent care.
You have many options to choose from - whether that's accessing home care services temporarily, or for the long term, during the day or overnight.
Whatever your situation may be, we can help you get started. Call 1300 23 63 82 to speak to a friendly member of the Benetas Home Care Melbourne team. Please be aware all our services are experiencing high work volumes, therefore it may take up to two working days for us to respond to calls or emails.
Choose services to suit your lifestyle
Community Connection
Enjoy transport and/or companionship for outings, shopping, club meetings, appointments and more!
Domestic Assistance
Relax as we offer a hand around the home with household tasks and cleaning.
Diet and Health
Enjoy healthy home-cooked meals suitable to your dietary requirements, or get the grocery shopping done for you.
Equipment and Home Modifications
Access equipment and technologies to help make your life more safe, comfortable and enjoyable.
In Home Nursing
Receive clinical and holistic support by a caring, qualified Nurse in your own home.
Health Care and Therapeutic Services
We can arrange for a health care professional to visit you in your home to provide a range of specialised support such as podiatry, massage or counselling.
Personal Care
We can support you with tasks such as bathing, showering, grooming, dressing, toileting, getting in and out of bed and moving around the house.
Respite Care
Carers also need to take care of themselves. Take a break, whilst your loved one receives excellent care.
27th August 2020
Support at home isn't on hold
It's ok to use home care services during coronavirus. We've adapted to suit the evolving situation and to cater to your needs.<...
Contact us about home care
Determine how to fund your services
Home Care Package
Privately Funded
Veteran's Home Care
Commonwealth Home Support Programme (CHSP)
A Home Care Package is a government-funded program designed to support you to live at home independently. Created for people with complex care needs, it enables you to access an extensive range of affordable home care services.
To apply for a Home Care Package, visit My Aged Care and fill in an online form, or you can call them on 1800 200 422.
An assessor will visit your home to clarify your needs, and if eligible, you'll be added to a wait list.
Once you've been assigned a Home Care Package, your funds will be made available through a service provider of your choice. Your service provider will work with you to select, plan out and schedule a range of services to suit your needs and lifestyle.
Find out more about Home Care Packages including how to apply, funding levels and service types here.
Privately funded home care means you pay for your home care services out of your own pocket. Whilst there's no subsidy - there are lots of other perks.
Privately funding all or some of your home care services could be the right choice for you if:
- You've had an unexpected hospital visit and require assistance in maintaining your independence once you are discharged home
- You've had a fall and require some assistance at home
- You need some short-term care whilst your usual caregiver takes a break or goes on holiday
- Your income assessment with Department of Human Services indicates you'll need to make extensive contributions to your Home Care Package
- You don't meet the eligibility requirements for Government funding
- You are on the wait list for a Home Care Package but require assistance at home now
- Your Home Care Package doesn't cover the amount or quantity of home care services you require
The perks of private home care include:
Reduced wait times: At Benetas we don't let the red tape slow us down. In fact if you choose to privately fund your home care services, we're often able to start providing home care within 3-5 business days.
No assessment: Unlike Government-funded home care, you will not be obliged to go through an assessment with My Aged Care. Instead, you just need to meet with your home care provider (either face-to-face or over the phone) to discuss your goals and plan out your services.
Less paperwork: You'll have less paperwork to sign!
Short term, long term or one-off - it's your choice: If you only need temporary assistance or even one-off help, privately funding could be the best option for you.
Other options for short term care include in-home nursing and respite services.
Call us on 1300 23 63 82 to find out more or get your services set up.
Veterans' Home Care (VHC) is a Department of Veterans' Affairs program that provides a range of home care services designed to maintain the health, wellbeing and independence of eligible veterans and/or war widows and widowers.
Benetas is a Veteran's Home Care provider in the shires of Hume, Loddon, Grampians and Gippsland. If you live in one of these areas and are a Department of Veteran Affairs (DVA) client eligible for Veterans' Home Care, you are able to choose Benetas as your preferred provider.
To apply for VHC, ring your VHC Assessment Agency on 1300 550 450. Other people can also refer you to the VHC Assessment Agency with your consent, such as family members, carers, friends, General Practitioners and hospital discharge planners.
Following the referral, you'll need to undertake an assessment by a VHC assessor. The VHC assessor will discuss your circumstances with you to identify the range of services you may need.
For more information please call our friendly customer centre team on 1300 23 63 82.
The Commonwealth Home Support Programme (CHSP) can help you access subsidised entry-level support services to live independently and safely at home.
This program may be suitable if you do not qualify for a Home Care Package. You can apply for this programme through My Aged Care. This service is available in select regions only. Please contact us for details.
Services available through CHSP include:
- Nursing
- Continence nursing
- In-home respite
- Domestic assistance
- Allied health
- Social support groups
The Department of Health have developed a COVID fact sheet for CHSP clients. Please download it here.
Home Care Package
A Home Care Package is a government-funded program designed to support you to live at home independently. Created for people with complex care needs, it enables you to access an extensive range of affordable home care services.
To apply for a Home Care Package, visit My Aged Care and fill in an online form, or you can call them on 1800 200 422.
An assessor will visit your home to clarify your needs, and if eligible, you'll be added to a wait list.
Once you've been assigned a Home Care Package, your funds will be made available through a service provider of your choice. Your service provider will work with you to select, plan out and schedule a range of services to suit your needs and lifestyle.
Find out more about Home Care Packages including how to apply, funding levels and service types here.
Privately Funded
Privately funded home care means you pay for your home care services out of your own pocket. Whilst there's no subsidy - there are lots of other perks.
Privately funding all or some of your home care services could be the right choice for you if:
- You've had an unexpected hospital visit and require assistance in maintaining your independence once you are discharged home
- You've had a fall and require some assistance at home
- You need some short-term care whilst your usual caregiver takes a break or goes on holiday
- Your income assessment with Department of Human Services indicates you'll need to make extensive contributions to your Home Care Package
- You don't meet the eligibility requirements for Government funding
- You are on the wait list for a Home Care Package but require assistance at home now
- Your Home Care Package doesn't cover the amount or quantity of home care services you require
The perks of private home care include:
Reduced wait times: At Benetas we don't let the red tape slow us down. In fact if you choose to privately fund your home care services, we're often able to start providing home care within 3-5 business days.
No assessment: Unlike Government-funded home care, you will not be obliged to go through an assessment with My Aged Care. Instead, you just need to meet with your home care provider (either face-to-face or over the phone) to discuss your goals and plan out your services.
Less paperwork: You'll have less paperwork to sign!
Short term, long term or one-off - it's your choice: If you only need temporary assistance or even one-off help, privately funding could be the best option for you.
Other options for short term care include in-home nursing and respite services.
Call us on 1300 23 63 82 to find out more or get your services set up.
Veteran's Home Care
Veterans' Home Care (VHC) is a Department of Veterans' Affairs program that provides a range of home care services designed to maintain the health, wellbeing and independence of eligible veterans and/or war widows and widowers.
Benetas is a Veteran's Home Care provider in the shires of Hume, Loddon, Grampians and Gippsland. If you live in one of these areas and are a Department of Veteran Affairs (DVA) client eligible for Veterans' Home Care, you are able to choose Benetas as your preferred provider.
To apply for VHC, ring your VHC Assessment Agency on 1300 550 450. Other people can also refer you to the VHC Assessment Agency with your consent, such as family members, carers, friends, General Practitioners and hospital discharge planners.
Following the referral, you'll need to undertake an assessment by a VHC assessor. The VHC assessor will discuss your circumstances with you to identify the range of services you may need.
For more information please call our friendly customer centre team on 1300 23 63 82.
Commonwealth Home Support Programme (CHSP)
The Commonwealth Home Support Programme (CHSP) can help you access subsidised entry-level support services to live independently and safely at home.
This program may be suitable if you do not qualify for a Home Care Package. You can apply for this programme through My Aged Care. This service is available in select regions only. Please contact us for details.
Services available through CHSP include:
- Nursing
- Continence nursing
- In-home respite
- Domestic assistance
- Allied health
- Social support groups
The Department of Health have developed a COVID fact sheet for CHSP clients. Please download it here.
We are all here for you
Meet your team
As Benetas client, you'll have a dedicated group of Benetas staff delivering a high quality standard of care, providing comfort and peace of mind when welcoming them into your home.
Our experienced team provide face-to-face advice and support; and you’ll always have someone to talk to along the way. We work to ensure you have a truly positive and personalised experience.
There are so many providers out there, so
Why choose Benetas?
We never lose sight of what matters most. You.
We will connect you with reliable, relevant and clear information so you can make informed choices.
You’ve got the power to choose your services, how you’ll spend your funds and how much support you’d like from us.
Discover why people choose Benetas for Home Care
News & Resources
Back to the things we love
23rd November 2020
After many months of lock-down, Benetas Home Care clients get back into the things they love!
Talking aged care and leadership with Helen Kemp
2nd November 2020
Joining Benetas in August this year, General Manager of Community Health and Care, Helen Kemp shares what she’s learnt from her...
What people say about our Home Care service
Wish we had this support sooner
DAUGHTER OF BENETAS CLIENT
“The care my father gets is wonderful. His case manager is fantastic and very helpful. I only wish I had all this wonderful care for my mother when she was alive, but I appreciate all the care given to Dad. He is a different person. Makes my life better as I don’t worry as much.”
Grateful for the support
BENETAS CLIENT
“I feel so fortunate, they have given me confidence for the future. It is almost life changing realising so much can be done.”
Our whole family feels supported
DAUGHTER OF BENETAS CLIENT
“My mother is very happy with the services provided by Benetas and benefits greatly from their company and assistance. She receives the right amount of support that enables her to live independently. Our family could not be happier with the service provided”
Amazing assistance
BENETAS CLIENT
“I have great helpers, they couldn’t be better. I have help with shopping and housework. If I didn’t have help I would not be able to remain in my own home.”