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Coronavirus update 30/3

30th March 2020

Benetas is monitoring the rapidly evolving Coronavirus (COVID-19) situation and implementing measures to ensure the safety and wellbeing of our customers, families and employees.

We are actively monitoring advice from the Australian Department of Health and the Victorian Department of Health and Human Services.

On Thursday 19 March, Benetas temporarily closed its residential aged care homes to non-essential visitors. Given the increasing risk of the spread of COVID-19 within the community, we believe it is crucial we continue to limit access to our residential homes to essential visitors only, until we are confident our residents are no longer in jeopardy.

Unfortunately, at this stage, it is unclear how long this will be, but we will remain in contact with residents and families and provide regular updates.

Other measures taken to protect those most vulnerable to this virus include reviewing our procedures and supplies, providing additional training for employees, regularly communicating to our community of employees, clients, residents, family members and contractors, and scenario planning.

To help families communicate with loved ones in our care, a system was set up on the Benetas website, allowing families to send a messages or photos to their loved ones. The response has been overwhelmingly positive so far with residents receiving very welcome messages of love and support.

For more information on ‘Message a resident’ or to find out more about what classifies as an ‘essential’ visitor please read our Benetas COVID19 FAQ document.

In a bid to lift spirits across Benetas and our community we have initiated a #SpreadKindess page on our website. This page houses wonderful acts of kindness happening at Benetas, in our Support Office, in our residential homes and within our home care community.

The situation is evolving constantly and Benetas is committed to providing regular updates for our community to ensure they are informed of all measures being implemented and what they can do to support older people, who are most vulnerable to the disease.

Continue reading to see how you can help.




What can I do to help?

Please continue to check the Australian Department of Health website for the latest information.

If you are experiencing cold or flu like symptoms and

  • you are a Benetas Home Care, In-home nursing or respite client or family member, please inform your Case Manager or Facility Manager to ensure the appropriate precautions are taken
  • You are a Macedon Ranges Health Client, please do not attend your appointment. Contact MRH on 5428 0300 to be advised of next steps
  • You would like to attend one of our homes, please be advised they are temporarily closed for non-essential visitors and contractors. Please contact the Residential Manager for further information.
How do I self-isolate?

We have been receiving a number of questions regarding when to self-isolate and what this means.

Please find a couple of very useful resources here:

You can also utilise the self-screening tool available on the Victorian Department of Health and Human Services website.

Practicing good hygiene

Everyone in the community should be practicing good hygiene, which reduces the risk of infection. You can help reduce the spread of infection by:

  • Regularly and thoroughly cleaning your hands with an alcohol-based hand rub or washing them with soap and water for 20 seconds (this is equivalent to singing Happy Birthday in full twice)
  • Avoiding touching your eyes, nose and mouth
  • Covering your mouth and nose with your bent elbow or a tissue when you cough or sneeze. Then disposing of the used tissue immediately
  • Maintaining a safe distance between yourself and others. More information on social distancing can be found HERE.
More information

For the latest advice, information and resources, go to:

The Department of Health

Department of Health and Human Services Victoria

You can call the National Coronavirus Health Information Line on 1800 020 080 which operates 24/7.

If you require translating or interpreting services, call 131 450.

If you have concerns about your health, speak to a doctor