Your home care package approval

The first letter you receive following your assessment will notify you as to whether you are approved for a home care package and your priority level.

At this time you are placed on a national waiting list, which can be up to a 12 month wait depending on your level of priority.

Benetas Home Care Team Leader Michelle Tregillis says, “This this is why it is so important to register for a My Aged Care assessment at your earliest opportunity.”

"A lot of people wait until there is an emergency or something happens.”

Remember, whilst you are on the wait list, you are always welcome to arrange self-funded in-home support with providers like Benetas.

If you are not approved for a home care package:

• You can re-apply if your circumstances change
• You can seek self-funded home support from providers like Benetas

If you have not received your first letter from My Aged Care within a couple of weeks of your assessment, we encourage you to ring them to follow up.

Read more about this letter here.

Your package is assigned. You have 56 days to enter into an agreement with a home care service provider

This letter will provide you with a date to come to an arrangement with your chosen service provider.

Benetas Home Care Leader Kim Wallmeyer discusses how important it is to meet this date.

"A lot of people don't understand what the letter means so they put it to one side. The trouble with this is that if they haven't responded in 56 days, they lose their package," she said.

If you feel like you can’t choose a provider in time provided, you can contact My Aged Care to request a 28 day extension.

Benetas can also assist, by fast forwarding your application to ensure you enter into a home care agreement before your due date.

Read more about this letter here.