Home Care Fees & Service Rates

Benetas offers an extensive range of services to support your comfort, safety and wellbeing at home and in the community.

Please see below for a summary of the rates for services provided by Benetas on Monday-Friday 7am-7pm. Please download our comprehensive pricing schedule for rates outside of these hours.

You are also able to choose other suppliers to meet your varying preferences. In these instances, please speak to your Benetas Client Services Coordinator to determine the fees of other suppliers. The below fees also apply if you choose to pay for your home care services privately.

Please note, these fees are effective as of 1st August 2023.

Transport*
You can travel with a Benetas In Home Services Assistant in their car to run errands, visit friends, attend appointments or do shopping. Please note travel costs will be charged at $1.34 per km. We can also co-ordinate Cab Charge cards for you for your independent travel.

Benetas cottage respite

Benetas offers diligent out-of-hours care and extended respite care for your loved one at our dedicated respite centres. Our staff are on call 24 hours a day, and we provide delicious meals throughout. We do everything we can to help your loved one feel at home – including sticking to their usual routine.

Fees vary. Please download our comprehensive pricing schedule for details.

Overnight or longer term In Home Respite Services

Overnight or longer term in home respite services can be arranged with Benetas staff or with other suppliers. As each request is personal, fees are based on the individualised client needs and will be quoted upon enquiry with the team at your local office.

We can arrange equipment, repairs and hire, personal alarms, technological aids and minor home modifications to support your health, safety, mobility and dexterity. Pricing is determined at time of quote.

• Continence & skin integrity products and appliances
• Enteral nutrition formula and equipment
• Minor home modifications
• Daily living aids
• Mobility equipment, repairs and hire
• Oxygen
• Personal alarm equipment
• Technological aids
• Webster Packaging (does not include medications)

If you or your loved one is ill, recovering from an operation or need nursing care or for any other reason, our qualified and compassionate nurses can assist with a range of clinical services. You are also able to choose other suppliers to meet your varying preferences.

Please see below for a summary of the rates for services provided by Benetas Nurses on Monday-Friday 7am-7pm. Please download our comprehensive pricing schedule for rates outside of these hours.

Please note, these fees are effective as of 1st August 2023.

*RN is Registered Nurse, EN is Enrolled Nurse

Benetas can arrange the below Health Care and therapeutic services for you. As fees vary, pricing is determined at the time of booking. These services are available during business hours. Travel charges may apply if a home visit option is available.

Please note, Benetas services are available in Macedon Ranges region only. We can arrange services through other suppliers in all other regions.

• Audiology
• Counselling
• Chiropractic Services
• Diabetes Education
• Diabetes Management
• Dietitian
• Occupational Therapy
• Optometry
• Osteopathy
• OT Driving Assessment
• Physiotherapy
• Podiatry & Orthotics
• Psychology
• Speech Therapy

Benetas can arrange specialised home and garden services for you through other suppliers.

As these services are personalised, costs vary and will be determined with you at the time of booking.

• Light gardening
• Garden maintenance
• Minor home maintenance
• Spring cleaning
• Window cleaning
• Gutter cleaning
• Carpet cleaning
• Pest control

The below fees only apply to individuals on a Home Care Package. They do not apply to you if you are paying for your services privately or through another funding program.

Income Tested Care Fee

If you have or are about to get a Home Care Package, and if you do not receive a full pension, you may need to make a contribution to the cost of your care. This is known as an income-tested care fee. The fee is different for everyone because it is based on your individual income. Please note, the money you receive from the government will reduce by the same value of the income tested fee you are assessed to pay.

If you haven’t already, you will need to have an income assessment to determine whether or not you will be required to pay this fee. We recommend you do this as soon as you can as the process can take time.

For more information visit myagedcare.gov.au/income-assessment-home-care-packages or call 1800 227 475.

Care Management

Care Management is an important component of your Home Care Package. It includes:

• Reviewing your Home Care Agreement a written agreement between you and your provider detailing the services you will access;
• The initial and ongoing assessment, planning and development of your Care Plan a plan we design together to ensure the services you choose help you achieve your goals;
• Ensuring there is someone to speak to when you need to;
• Ensuring your care is aligned with your culture and other supports;
• Identifying and addressing risks to your safety;
• The coordination of your budget, care and services to help you achieve your goals.

Every Home Care Package will require some level of care management, ensuring you receive the appropriate level of support for your current and future care needs and goals.

You can choose the type of support and contact you want from us, whether that be home visits, phone check-ins or a combination of both.

The cost of Care Management varies depending on your preferences for support and advice. At Benetas, you can choose from two options:

Package Management

Package Management fees cover the ongoing administration and organisational activities required to coordinate your package. It includes the cost of preparing monthly statements, managing package funds, aged care compliance and quality assurance activities.

At Benetas, Package Management fees are charged at a set 15% of your Home Care Package.

15% of your Home Care Package budget

Package and Care Management are not out of pocket costs, they are deducted from your Home Care Package budget.

External Provider Handling Fee

The handling fee is a fee charged on top of the cost of your product or service when you choose another supplier. It covers the administration costs involved in arranging this service for you. This fee is not applicable if your services are provided directly by Benetas.

4.99%, capped at $80.00 per transaction

Exit Fee

If you signed up on or after 1st September 2021, no exit fees apply.

If you signed up prior to 1st September 2021, an exit fee of $499 is applicable if you have unspent funds held by Benetas. If you have $0 unspent funds, you are exempt.