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My Aged Care Assessment - Your Questions Answered

20th August 2019

If you are thinking of registering for Government funded Home Care through My Aged Care, you may know that you’ll need to have a face-to-face assessment to determine your eligibility. It sounds a little intimidating, but don’t worry – we’re here to explain everything you need to know so you’re prepared!

Once you’ve registered with My Aged Care either via the online self-service form or by speaking to someone on the phone, they’ll refer you to an assessment service agency who will contact you within three weeks to book a time suitable to visit you.

Tip: You are welcome to have a family member, carer or friend present during your assessment and any calls with My Aged Care. If you wish, you can also appoint a family member or friend as your My Aged Care representative so they can act on your behalf on an ongoing basis.

If you are unsure about My Aged Care and want to learn more - click here.

What should you have on hand for your assessment?

  • Your Medicare number
  • A copy of any referrals from your doctor if you have them
  • Any information provided to you that you may want to discuss with your assessor
  • The contact details of your GP or another health professional
  • Information on the current support you receive

What happens at an assessment?

The trained assessor will work with you to develop a support plan, including your strengths, difficulties, goals, what you’d like to achieve and your preferences for services. They might ask questions such as:

  • What support you already have
  • Your health and lifestyle
  • How you are going completing daily tasks around the home
  • If you have any issues relating to home and personal safety
  • Your family and community engagement

In your meeting, you may discuss the types of services that would suit your needs, the types of funding available and relevant to you, service providers and the costs associated with home care services.

How long will you wait to find out the outcome of your assessment?

You will find out the outcome of your assessment in a letter. You shouldn’t have to wait more than a few weeks to receive your letter. If you don’t receive one, we recommend calling up My Aged Care to follow up.

Click here to discover your options once you’ve received your assessment outcome.

Need some additional support or advice before your assessment?

Our Benetas Home Care specialists are always available and willing to help you with tips and advice for preparing and managing assessment. You can contact us by calling 1300 23 63 82.


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