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3 steps to begin your My Aged Care journey

18th February 2019

At Benetas we understand that the My Aged Care system can be complex. We hope that this simple guide will help you navigate the first part of the aged care journey.

1. Prepare for your registration

Before you register for My Aged Care, there are some steps you can take to be prepared.

You can arrange to speak to someone at a service provider like Benetas to discuss which services may best support you or your loved one at home.

Benetas Team Leader Michelle Tregillis says, “When you call My Aged Care it’s good to have an idea of what services you may need as it will help the operator better assist you.”

To have a discussion with one of our aged care experts you can call 1300 23 63 82 or contact us online. You can also arrange for an in-person consultation in your home or selected location.

2. Register for My Aged Care / Get a Referral

When you have an idea of the services you or your loved one may need you can call My Aged Care on 1800 200 422 or log on to their website. We recommend having your Medicare card on hand.

If you call, My Aged Care will spend about 10 minutes on the phone with you, creating a client record that will include:

● Information about your needs and current level of support

● Your financial situation

● Details of any assessment and/or service referrals

● Results of any assessments

● Details of any aged care services you receive

3. Get Assessed

Following registration, My Aged Care will arrange for a trained assessor to visit you or loved one at home and determine the support required to remain independent at home.

Benetas Team Leader Kim Wallmeyer reflects on a client who Benetas support with her preferred home living experience. “She is a beautiful lady with a strong zest for life who recently turned 100. Through her engagement of Benetas in-home services we have supported her to continue to attend social groups and live comfortably and safely at home.”

What happens next?

Congratulations! If you've been assessed you are now on your journey towards a home care package. To learn more about this process and your options read 'How to prepare for a home care package.'

To learn more:

For free support and advice call Benetas on 1300 23 63 82 or contact us online.

If you are thinking about home care, please also get some advice from a doctor, or other medical professional.


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