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Why Benetas for home care?

Caring for older Victorians since 1948

Every year Benetas Home Care helps thousands of older people live at home for longer – enriching the lives of individuals and entire families across the state each day.

People doing stuff

We don’t charge a basic daily fee

Everyone taking up a Home Care Package can be asked by their service provider to pay the basic fee.

This is where Benetas is different to other providers.

We don’t charge you a basic daily fee—which means you could save hundreds, even thousands, of dollars a year through Benetas.

We think that money is better off in your pocket than ours.

We work for you. Not for profit.

As a not-for-profit organisation, Benetas directs all profit back into our services. So you can rest assured that your loved one is always our priority.

No investors to keep happy. No profit margins to sustain. Just continual improvement on the quality of care we provide. It really is that simple.

Speed is our strength

If your loved one needs help at home, time is often of the essence – especially if they’ve just had an accident or an unexpected hospital visit.

At Benetas, we don’t let red tape slow us down or hold you up. In fact, we’re often able to start providing home care within 1-4 days of you agreeing to services. Also, in cases of emergency, we can provide same day services!

Our people have that special something

Our carers are the life blood of our organisation – and the key to your loved one’s wellbeing. So although qualifications, experience and background checks are all a must, we always look beyond the résumé.

At Benetas, our people are truly committed. They forge strong relationships and genuinely care for the people they help. Many also speak foreign languages and understand the sensitivities of different cultures.

But our carers are not the only special ones. We also have highly dedicated Client Advisors who you can contact directly for a truly efficient and personalised service.

The peace of mind you deserve

All Benetas Home Care Packages are delivered with a Consumer Directed Care (CDC) approach.

First and foremost, a CDC approach means that we are supportive of and compliant with all aged care reforms. This assures you greater visibility into how your funds are spent and provides your loved one with more lifestyle options.

Quality service, guaranteed

In 2016, Benetas Home Care achieved a significant accreditation milestone under the ISO 9001:2008 standard.

Completed by HDAA, this independent audit highlighted our strengths of quality leadership and culture, continuous improvement and a well-established and effective internal quality audit program.

Throughout 2017, we aim to maintain our quality and service standards, refine our approach to staff performance and transition successfully to ISO 9001:2015.

We also continually achieve high results through the Australian Aged Care Quality Agency – the government agency that measures home care quality processes.

Download our Quality Policy Statement.

We help you make the right choice

At Benetas, we help you explore your aged care options to find the best way forward – even if that means our services are not quite right.

But if you do find that our services are a good fit, our expert guidance doesn’t stop there. We take the time to understand your loved one’s needs so that we can tailor the right home care program for them. We also carefully consider the carer we ultimately assign, taking into account gender, personality, ethnicity, languages, skills, expertise and more.

Making a real difference

Although we’re proud of our accreditation record and our excellent Australian Government Quality Review outcomes, we never lose sight of what matters most: the difference we make and the lives we touch every day.

That’s why we value client feedback more than anything – and proud to report that it improves year after year. In 2016, our word-of-mouth referrals increased by 75%.


We're here to help in any way, give us a call for some free advice

Call us on 1300 23 63 82 and talk to our support team