Your browser is not supported by our website. Please be aware that your experience may not be ideal. We suggest you upgrade to Google Chrome, or alternatively call 1300 23 63 82 and we’ll be happy to support you over the phone.
How much does it cost to live at St John’s Rise?
Home prices vary depending on the size of the home and certain other design features. Prices for homes currently available will be provided on request together with a schedule of standard inclusions. As this is a new village, there are also a range of upgrade options offered if construction of your home is not yet completed.
Our contract form is a Long Term Lease so when you move in, you pay a lump sum in return for the right to occupy your home for up to 49 years and to access the village facilities. The underlying ownership is retained by the village owner and no stamp duty is payable.
In addition, you will pay a monthly service fee which covers the ongoing operational costs of the village. We guarantee that your service fees will never increase while you live at St John’s Rise.
Further details are provided in the Factsheet- available on request
What is the entry-level age to live in St John’s Rise?
Yourself or your spouse or partner must be at least 55 years of age or permanently retired to reside at St John’s Rise.
How long do I have to wait for my refund when I leave?
If you choose Benetas to manage the resale process, we guarantee that the longest you will have to wait to receive your exit entitlements is 12 months.
Who is responsible for insurance and rates?
Building insurance is covered through your monthly service fees. You are responsible for council and water rates for your home and for insuring your contents and your own personal effects.
Can we bring two cars?
Most of our homes have two car garages with direct access inside your home. There are also plenty of extra car parks available for visitors around the village.
Are guests welcome to stay in my unit?
You are welcome to have guests stay with you for short periods but as a courtesy and to assist in the case of an emergency we ask that you consult with the village manager.
How do I voice my concerns?
You are invited to provide feedback directly to any village employee, including the Village Manager or share your concerns at a regular resident meeting. The village also has a formal comments, complaints and disputes procedure to ensure that any concerns are dealt with in a prompt and professional manner. (provide link to Complaints & Disputes policy)
Can I bring my pet?
Yes, we understand the importance and benefits of pet ownership for our residents. Pets are welcome (subject to approval) provided you meet a few reasonable conditions covering their ongoing care and management. Our Village Manager can provide more information.
Where can I get more information?
If you can find the answer on our webpage, or you want to talk to someone about St John's Rise, please provide your contact details so that we can contact you to discuss any queries you may have.
You can also contact us at SJRsales@benetas.com.au or 1300 23 63 82.
What options are available should I need additional care?
Benetas Home Care offers an extensive range of home care services and funding options to suit your individual circumstances.
Benetas operates 13 aged care homes across Victoria. If we don’t currently have a vacancy then we can offer services to look after you in your existing home, until a suitable vacancy becomes available.
Do you charge any fees when I leave the community?
Like the majority of Retirement Living operators we charge a Deferred Managed Fee when you leave the community which allows you to enjoy all the benefits of community life on an “enjoy now, pay later” basis. All fees including refurbishment costs will vary depending on whether you select our Peace of Mind of Growth Plus plan.
Is there an Emergency Call system?
Each home is provided with an INS Lifeguard SmartHome Dialler and you can choose from either pendant or wrist style additional transmitters. Emergency calls are monitored offsite 24 hrs 7 days a week providing assistance with a range of emergencies including medical, security and fire.
Benetas also has a dedicated Maintenance Help Desk for urgent after hours maintenance issues.
What happens if I move into the village and decide that it’s not for me?
This rarely happens, however, if after you move in you are not happy, you can take up the 90 Day Money Back Guarantee.