Your browser is not supported by our website. Please be aware that your experience may not be ideal. We suggest you upgrade to Google Chrome, or alternatively call 1300 23 63 82 and we’ll be happy to support you over the phone.

Your 7 step guide to getting a Home Care Package

1st June 2020

If you've begun to research options for support at home, you may have noticed that the My Aged Care home care package system can be complex to navigate. We hope to make the process a little clearer for you with this step-by-step guide.

1. Where do you apply for a home care package?

My Aged Care is your gateway to obtaining Australian Government funding for support at home known as a ‘home care package.’ These packages are designed to enable you or your loved one to stay comfortable and safe at home for longer by giving you access to a range of services.

2. How do you apply for a home care package?

To apply for a home care package you will first need to register, by contacting My Aged Care on 1800 200 422 or completing their online self-service form. We suggest you register at your earliest opportunity in preparation for support when you need it.

Learn more about My Aged Care registration here.

3. You’ve registered, what’s next?

After you’ve registered and you've been determined eligible, My Aged Care will arrange for a trained assessor to visit you in your home and discuss your need for support.

4. What can you do to prepare?

You can begin to explore service and provider options in your local area by:

  • Using the service finder on the My Aged care website
  • Chatting to family or friends
  • Googling providers in your area
  • Talking to your doctor or other medical professionals

You can also estimate your government funding with the My Aged Care fee estimator tool.

Please note, if you need support whilst you wait for your home care package, you can get immediate self-funded in-home support with providers like Benetas. To enquire contact us online or call 1300 23 63 82.

5. How do you know you’re on the national waiting list?

Following your assessment, you will receive a letter from My Aged Care which states the home care package level you’ve been approved for and your priority level.

Read more about this letter here.

Please note: If the letter states you haven’t been approved for a home care package at this time, you can reapply when your circumstances change.

You can remain assured, self-funded in-home support is always available at your request through providers like Benetas.

6. What’s next?

When your home care package is approximately 90 days away, you will receive a letter to notify you. When you receive this letter you should complete a formal income assessment, and meet with your Benetas representative to discuss home support services suitable for you. If you no longer have need for your home care package, please advise My Aged Care.

Read more about this letter here.

7. When will you know your package is available?

You will receive a third letter advising your package is available, and it’s time to choose a service provider. We encourage you to choose your provider within the government’s allocated 56 days to ensure your application does not go to the back of the waiting list. If you are having trouble choosing, service providers such as Benetas can fast-track your agreement or you can apply for a 28 day extension through My Aged Care.

Read more about this letter here.

To learn more:
  • Download our infographic to see a step-by-step guide to getting a home care package
  • Use the Benetas calculator to see services your funding can cover
  • For free support and advice call Benetas on 1300 23 63 82 or contact us online.
  • If you are thinking about home care, please also get some advice from a doctor, or other medical professional.

COVID-19 Update: Your health, wellbeing and independence at home is more important than ever. We continue to provide essential care and support for the older people living at home, albeit with more rigorous health, safety and hygiene protocols and practices in place.


Wondering what services are available?

Find out what home care looks like

Learn more

More advice is just a phone call away

Chat to our customer advisors phone-icon Created with Sketch. 1300 23 63 82

Contact us online

Helpful articles

April 2019

Home care beyond the home

Home care services can connect you with your community – here’s how.

September 2019

My Aged Care: Your passport to Government-funded H...

Plan ahead so you can access support services when you need them most.

February 2019

Home care package assessment outcome: Your options

You’ve received your home care package assessment outcome. Discover your options for what happens next.

July 2019

9 Home Care Services You Could Benefit From

Home Care services can help you continue to do what makes you, you; and live your life to the fullest. Let's break down your op...

January 2019

How to prepare for a home care package

Recently been assessed for a home care package? Our Home Care experts give their handy tips on what to do next.

September 2019

Is private home care the right choice for you?

Privately funding your home care can be a great option in many situations. Discover these situations and the perks within.

June 2020

Your 7 step guide to getting a Home Care Package

The My Aged Care home care package system can be complex to navigate. We hope to make the process a little clearer for you.

February 2019

You've been assigned a home care package. What nex...

If you've been assigned a home care package, you may be wondering what to do next. Discover your options within.

August 2019

Do these 3 things before you are assigned a Home C...

If you are unsure about what to do to prepare for your Home Care Package, we recommend completing these 3 steps.

January 2019

Your home care package is available in 90 days. Wh...

You've received a letter from My Aged Care, your home care package will be available in 90 days. What happens next?

May 2019

How to make the most of your home care package

Here are some tips and tricks to help make the most of your home care package funds.

February 2019

6 easy steps to switch your home care provider

You are not obliged to stay locked in to services with your home care provider. Follow our 6 easy steps to switch providers wit...

August 2019

What is Care and Package Management?

Care Management and Package Management are two services that come part and parcel with a Benetas Home Care Package. Discover mo...

June 2019

How to compare and choose a home care provider

Use our handy tips and resources to compare and choose the right home care provider for you.


Contact us

Thank you for reaching out. We will be in touch shortly.

Please fill in the name and postcode of the person you are acting on behalf below.

Please fill in your own details below.

Your privacy is important to us. By pressing submit, you consent to Benetas collecting, holding and using the information above in accordance with the Privacy Policy.