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Your Feedback

You Said, We Did. Here are some examples of what we’ve done in response to your feedback ...

 

Dalkeith Heights Retirement Village Lounge chairs (June 2021)

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You Said:
"The lounge chairs in the community centre are too low for some people to be able to get out of easily."

We Did:

We surveyed residents to find out how widespread this problem was. Two-thirds of residents agreed that change was needed. We have increased the height of the legs on some of the chairs.

Dalkeith Heights Retirement Village Pool (May 2021)

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You Said:
"There’s no shaded area outside the pool – it can get very hot in summer."

We Did:

A shade sail is being installed in time for next summer.

Community Health and Care Statements (May 2021)

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You Said:
"My statement is not correct, it's too difficult to follow and constantly has incorrect charges".

We Did:

We introduced a simplified statement with a legend. We reviewed all pending charges, corrected statements and introduced a monthly check to ensure accuracy of accounts.

Gippsland Home Care Services (May 2021)

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You Said:
“No one answers my calls and it takes ages to get reimbursed for items I have paid for”.

We Did:

We reviewed our office hours and implemented changes to ensure calls and emails were answered in a timely manner. We implemented a new after-hours register to improve communication between office employees and the after-hours service. We conducted a client experience survey and met with clients to improve communication. We changed our reimbursement process to ensure a quicker turnaround time.

 

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