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Support your loved one from afar

23rd March 2020

The COVID-19 situation is rapidly evolving and in response, Benetas has implemented a number of measures to ensure the safety and wellbeing of our clients, families and employees.

As of Thursday 19 March, access to Benetas' residential aged care homes was temporarily limited to essential visitors and contractors.

We understand as family members and friends with loved ones living at Benetas locations, you want to be able to offer support and engage despite the physical limitations.

Here are our tips for offering support from afar:

Know that there are plenty of ways to stay in contact

Physical contact mightn’t be possible, but that doesn’t mean you can’t have meaningful interactions. Regular phone calls or video calls (Face time, Skype or Zoom) are options to communicate with your loved one. Our employees can help clients that are unsure how to operate these systems.

    Benetas has also arranged a messaging system for residential services so you can send a message and know it will reach your loved one. Visit our website and click on residential aged care location page of the resident you wish to contact and fill in the form at the bottom of the page. Your message will be delivered to our care staff, and in turn sent to your loved one.

    When contacting your loved one, no matter if it's a message or a phone call, remember to reassure them that you are safe. They may be worried about you too – so they’ll feel better when they know you are looking after yourself.

    Arrange entertainment

    It could also be helpful to find videos, audio books, podcasts or other forms of entertainment which your loved one may enjoy. You could even create a customised playlist and share it with them!

      And because it’s about your well being too – here are some things you can do to look after yourself:
      • Make sure to take care of your mind and body. Stretch, meditate, do some light exercise and make sure to eat balanced and healthy meals. Unwind and get plenty of sleep.
      • Take a break from the news, this includes watching, listening and reading news and social media stories as this can become repetitive and overwhelming.
      • Respect the decisions made by aged care companies and trust that they've been made to protect your loved ones.
      We are always here to chat

        We welcome you to have regular discussions with residential staff to keep up to date with your loved one. We are aware this is a tough time, and we're here to support you.

        If you are a family, friend or carer of a resident in one of our homes and have a query, please contact your Residential Manager, or call the Customer Centre on 1300 23 63 82.


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