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Message from the CEO

12th November 2019

The Royal Commission into Aged Care Quality and Safety released its Interim Report on the findings gathered over the past year of hearings, submissions and community forums.

The Interim Report reveals fundamental system failures with policies, regulation and funding not keeping up with the needs and expectations of older Australians and the community. It highlights examples of failures in care which are unacceptable and inexcusable.

It also highlights the many dedicated staff and organisations providing quality, compassionate care despite many challenges.

We acknowledge that, at times, there has been room for improvement within our own organisation, however we continuously strive for improvement alongside a workforce that is predominantly passionate, kind, committed and supportive.

We endeavour to go above and beyond, even in the face of significant external challenges such as new quality standards, home care pricing transparency and the Royal Commission.

The release of the Benetas Annual Report 2018/19 is imminent and it articulates a number of fantastic initiatives we are implementing to demonstrate the added value we are providing our customers to ensure they have the best experience possible.

Our initiatives include continuing to implement the Best Life Model of Care; the amalgamation with Macedon Ranges Health and now being able to provide health care services to Benetas customers; as well as new learning initiatives such as the Benetas Best life Model of Care Learning Initiative and Coaching Campaign.

These would not be possible without the unwavering dedication and support of our board, executive team, staff, clients, volunteers and supporters.

We are extremely supportive of the Royal Commission. To date we have made four submissions and are working on our fifth in relation to workforce challenges. I was also called to attend the Royal Commission on a panel of providers to discuss workforce issues.

As a result of the Interim Report, the Prime Minister and the Minister for Finance have committed to a significant funding injection before Christmas. This will be most welcomed.

The Royal Commission is conducting the next phase of hearings in early November in Mudgee, New South Wales, and then in Hobart, Tasmania. We will continue to keep active and our staff, clients and community informed throughout the process.

Thank you for your hard work, compassion and commitment to older Australians.

If you would like to review a copy of the Interim Report it can be found here https://agedcare.royalcommission.gov.au/publications/Pages/interim-report.aspx

Yours sincerely,

Sandra Hills OAM

Chief Executive Officer