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10 questions to ask aged care providers

27th September 2017

Are registered nurses employed on site at all times? How many after hours?

Benetas has a nurse on site at all residential aged care homes, at all times. Sites are staffed by either a combination of Registered Nurse (RN) and Enrolled Nurses (ENs) or all ENs.

What's the nurse-to-resident ratio for each shift?

As per our model of care, the majority of our homes do not have set ratios and instead staff according to clients’ needs. This allows us to provide the best care, for the individual, on a case by case/home by home basis.

Will medications be administered by a registered nurse?
RNs oversee the management of the medication program at all our sites. It is not the role of the RN to administer medication. ENs and Personal Care Workers (PCWs) administer medication. All ENs must be medication endorsed and all PCWs must have the National Competency for medical administration. Benetas also runs a compulsory annual medication competency for all medication qualified staff.

What minimum training do personal care attendants have?

  • Personal Care Worker – Certificate III Diploma Individual Support
  • Enrolled Nurse – Diploma of Nursing or Certificate IV Nursing
  • Registered Nurse – Bachelor of Nursing

What happens if I need a doctor at night?

Benetas will always try and get the resident’s regular doctor first, at any time of the day. At night, if a resident’s doctor cannot attend the home, we will use an after-hours locum doctor from the local community. Across most regions, Benetas also have access to an in-reach service. This provides specialist clinical support, either a doctor or a nurse specialist, to our residents who require it. The objective of this service is to help clients avoid a hospital visit, and be treated in their own home.

Are you able to provide a palliative approach to care?

Yes. All our residential aged care homes are ‘ageing in place’. This means that we continue to provide extra support as our resident’s care needs increase. We have staff who are palliative care experts that residents and families can talk to. We also have a nurse practitioner in Palliative Care who can provide advice on providing appropriate care as our residents needs increase.

In addition to this, we also have a free Pastoral Care program, with a Practitioner at every Benetas site, to provide emotional and spiritual support.

Benetas has implemented the Palliative Approach Toolkit developed by the University of Queensland across all our residential homes, as well as working closely with the local specialised community based palliative care teams to ensure we are meeting all our client’s needs.

What are my accommodation fees?

Prices vary based on the home. All Benetas prices are listed on the Benetas website. Please go to

Alternatively you can call the Benetas Customer Centre on 1300 23 63 82 and we can send you a copy of the pricing flyer for the home you are looking at.

Am I being offered an extra service place?

Benetas does not offer extra services places in any of our aged care homes.

What food options are available?

At Benetas we are proud of the delicious, healthy meals we prepare for residents and their guests. We prepare all our meals fresh on site, with a seasonal menu, with a number of menu options so people can choose what they eat at the time of the meal. Benetas works closely with nutritionists and dieticians to ensure all meals prepared fulfill nutrition requirements.

We use fresh produce in all our kitchens and cater to cultural and religious requirements, and aim to please all individual tastes. Benetas holds regular ‘food forums’ for residents and kitchen staff to discuss new ideas for the menus.

How are hospital transfers minimised?

Benetas focuses on providing timely clinical care to all our residents. Medical and nursing staff asses all clinical issues in a timely manner. This gives us the best opportunity to treat in the home, rather than having to transfer a resident to a hospital. We also use the services of the in-reach program in available regions (see point 5 above), work closely with each residents GPs, and often refer our residents to the hospital in the home program.