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Benetas addresses the importance of inclusion and authenticity

22nd November 2019

On Wednesday 13 November leading not-for-profit aged care provider Benetas hosted its sixth annual Industry Breakfast, with a panel discussion exploring ‘authenticity and inclusion in the workforce’.

The panel explored what it means to ‘be yourself’ and how this has a positive impact on a personal, organisational and leadership level. It focused on whether inclusion can be a point of differentiation for an organisation, as well as how authenticity and inclusion in a leadership role can play a part in the delivery of exceptional customer services.

The engaging and well-distinguished panellists featured aged care workforce expert Professor John Pollaers OAM, Mirus Australia’s Chief Marketing Officer Amanda Jones, and Andrew Jamieson, Head of Talent and Capability at Benetas.

Benetas CEO Sandra Hills OAM said the topic for the annual Industry Breakfast sat well with the current aged care climate.

“The Royal Commission has highlighted the significant challenges the sector faces and a panel focusing on workforce issues is an integral component of the work that the industry is doing.

“We were also honoured to have Professor Pollaers OAM on the panel, who led the workforce industry taskforce. It was an enlightening discussion around workforce.

“The discussion not only addressed inclusion, but the role of diversity in the workplace and the importance of trust between employees and organisations and how this affects customers.

“The panel touched on the topic from a range of perspectives, and identified that not bringing your ‘whole self’ to work has been proven to impact personal performance, and in turn the calibre of care we provide.

“It’s wonderful to now have an ambitious Diversity and Inclusion Workforce Strategy to ensure that we taking deliberate action to build an inclusive workplace. This work stems from our recently launched Next Generation Strategy 2025.

“Like most things we do at Benetas, it’s an ambitious agenda that we’ve set, but critical for us to be strengthened by the diversity that we each bring and take that richness to our clients.

Sandra Hills said the Industry Breakfast was a wonderful opportunity to reflect on the year that has been and ignite enthusiasm for an industry that embraces people’s authentic self.