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Free Inclusive Service Standards for aged care providers online training now available

27th August 2020

The Centre for Cultural Diversity in Ageing has released free online training modules on the Inclusive Service Standards for aged care providers across the country.

The Inclusive Service Standards were developed to assist aged care providers in the delivery of inclusive services to all consumers. They provide a framework for providers to adapt and improve their services and organisational practices so they are welcoming, safe and accessible for all.

Manager of the Centre for Cultural Diversity in Ageing, Lisa Tribuzio said the Inclusive Services Standards are referenced by the Aged Care Quality and Safety Commission as a key resource under Standard 1, Consumer Dignity and Choice of the Aged Care Quality Standards. Standard 1 recognises that valuing the identity, culture and diversity of the consumer fosters social inclusion, health and well-being.

“The modules are an important resource promoting cultural safety, inclusive practice and prevention of discrimination in the aged care sector. Senior aged care managers and leaders responsible for quality service provision and care would benefit most from the training,” she said.

“They are free of charge and will be made available to Australian Government subsidised providers of the Commonwealth Home Support Programme (CHSP), home care and residential aged care services.”

Ms Tribuzio said the online training modules provide an introduction to each Inclusive Service Standard, together with ideas on how you could implement them within your organisation.

By meeting the Inclusive Service Standards aged care providers will be able to:

  • better understand the diverse interests, goals and needs of their consumers;
  • empower consumers to make informed decisions about their service provision;
  • deliver flexible, accessible services free of barriers and discrimination; and
  • improve their capacity to address key elements of the Aged Care Quality Standards.

The modules can be completed via the Centre for Cultural Diversity in Ageing website and have also been made available in SCORM format, which is supported by a range of Learning Management Systems.

“If you're an Australian aged care service provider with a Learning Management System (LMS) you can roll out the Inclusive Service Standards training to your senior managers and leaders using your own tools and processes. This can help you track engagement and completion as you work to implement the Inclusive Services Standards across the organisation.”

To access the modules visit the Centre for Cultural Diversity in Ageing’s website and go to the training section or visit

For further information, please contact Lisa Tribuzio on 0427 229 958 or email