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What is CDC?

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CDC or Consumer Directed Care is a way of delivering care that gives consumers choice and flexibility. A CDC approach allows you to:

  • Choose which types of services you want
  • Make your own decisions relating to your loved one’s care plan
  • Understand how funding is being spent for more informed decisions

What is ACAS?

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ACAS stands for Aged Care Assessment Services. (You may also see this written as ACAT, which stands for Aged Care Assessment Team and is the term used for all other states except Victoria).

ACAS Officers are health and community care clinicians who will visit your loved one at home to assess their needs and eligibility for any of the following:

  • Home Care Package
  • Residential respite care
  • Permanent residential care

What is a NSAF?

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NSAF stands for National Screening and Assessment Form – a form that collects information to support the screening and assessment process.

The NSAF is based on best-practice assessment processes from around Australia. It has been designed to build on information collected by My Aged Care centre staff during screening and any previous assessments.

What is MAC?

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MAC stands for My Aged Care which is the government gateway for all aged care programs, assessments and information across Australia.

You can call MAC on 1800 200 422 Mon-Fri 8am - 8pm, Sat 10am - 2pm. Visit the My Aged Care website

What is CHSP?

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The Commonwealth Home Support Program (CHSP) is a Government initiative subsidising in home or centre based care services for older people who needing low level assistance.

Benetas can support you in a number of our regions with CHSP packages. Contact us online or at our Customer Centre on 1300 23 63 82 to find out more.


Frequently Asked Questions

How do I apply for a government Home Care Package?

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As a first step, you need to call My Aged Care (MAC).

You will be asked questions over the phone to help determine your loved one’s needs and care arrangements. This takes at least 10 minutes. Please ensure your loved one is with you during this time as they will need to provide consent. You will also need to have your Medicare card number handy.

Alternatively, you can make a referral online for your loved one. Simply download our brochure to Make a referral to My Aged Care.

This is just the start of your application process. Learn more about about Navigating the home care system or contact us today on 1300 23 63 82.

Am I eligible for a government Home Care Package?

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Government funded Home Care Packages were designed for older people in mind. However, there is no minimum age requirement. 

There are also no citizenship or residency restrictions, but funding is not meant for visitors to Australia or for people who need temporary or short-term care.

If you’re after short-term care, private home care will be a better option for you.

How long is the approval process for a government Home Care Package?

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The timing of this process can vary – from a number of weeks to months. It is dependent on a number of things such as the demand placed on the ACAS and My Aged Care teams, the assessment and rating of your loved one’s health, and the amount of people on the wait list for packages to name a few.

Benetas can provide private services while you while to navigate the home care system. To access private services, please download our step by step guide to private services or contact us on 1300 23 63 82 or online.

Can I fast-track my government Home Care Package application and assessment?

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The short answer is no. Your parent or partner will need to be assessed like all other people entering the system, and may be given a priority depending on their assessment and rating.

Whilst you wait for a package, Benetas can provide private funded services to support you and your loved one.

Can I get services while I wait for government funding?

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Yes, you can access services as a private client while you wait for your government-funded package to be approved. So although no rebates apply, you can start receiving services in as little as 1-4 days and no assessment is required. 

Also, in cases of emergency, we can provide same day services!

What happens at an ACAS assessment?

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An ACAS assessment is designed to determine your loved one’s eligibility for one of the four government Home Care Packages.

During your assessment visit, an ACAS Officer will:

  • Ask questions about how well your loved one is managing day-to-day life
  • Explain the assessment process
  • Advise on the types of services that may help your loved one to stay at home longer

What types of services are included?

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Government Home Care Packages include a broad range of services. However, if you require a particular service that your package doesn’t cover, an out-of-pocket fee may apply.

Benetas can help you determine which services you need and how to make the most of your allocated package.

Benetas services include:

  • Personal and home care: Includes housework (such as washing, vacuuming, and gardening), cooking, shopping, transport, companionship and more
  • In-home nursing and support services: Includes personal care (such as toileting, showering and dressing), continence care, medication assistance, wound management and more
  • Respite services: Includes respite at home, day programs, overnight and extended stays as well as temporary residential care

What are all the Home Care services available?

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The great thing about Benetas is how easy it is to adapt our services to your loved one’s needs. With diverse domestic and clinical care services available, you’re free to choose just one or a combination of many. 

We also offer all types of support including one-off, short-term or regular, ongoing care. We can also help you get the most out of your government funded package.

Home and personal care

We’re here to support your loved one – whatever that might mean for them. Some of the typical services we help with include:

  • Housework: We can take care of the washing, ironing or vacuuming – or whatever else your loved one needs – giving them more time to enjoy life without the tiring chores. 
  • Shopping: If getting to and from the supermarket is taking its toll on your loved one, a Benetas carer can either join them or perform the entire trip for them (including carrying and unpacking).
  • Cooking and diet management: Does your loved one have special dietary needs? Is cooking nutritious meals becoming too much? If so, Benetas Home Care can help plan and prepare healthy home-cooked meals.
  • Transport: We understand that you can’t always be there to take your loved one to and from appointments and events. So why not let Benetas Home Care lend a hand?
  • Day-to-day tasks: Tasks such as showering, dressing, grooming and toileting are basic human needs that not everyone can manage alone. Whatever your loved one requires, Benetas Home Care can help.
  • Companionship: Whether it’s a simple chat, short stroll, game of cards or a cup of tea, we believe companionship is often key to an older person’s vitality.

For a full list of services, please download our list of care services.

Nursing care

If your loved one is ill, recovering from an operation or needs nursing care for any other reason, Benetas can help for as long or as little as you need. 

Our qualified and compassionate nurses can:

  • Manage medication, wounds and illnesses (such as diabetes)
  • Administer intravenous medication
  • Apply compression bandages and other dressings
  • Implement anti-coagulation procedures
  • Provide palliative care

Learn more about our nursing service

Respite services

At Benetas, we understand and greatly respect the role of unpaid carers – family and friends who step up to help the older people in their lives. They are often the reason their loved ones are able to stay at home for as long as they do.

However, carers need caring too. Which is why carer respite is so important.

If it’s time for a break, Benetas can step in at short notice. We can care for your loved one while you recharge – ensuring they’re well looked after when you’re not there.

Visit our respite section to know all your options.

What’s NOT included in a government funded package

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Government packages of any level won’t pay for:

  • Household bills such as electricity, gas or water
  • Cost of food, including groceries
  • Rent or mortgage payments
  • Gambling
  • Holidays (flights, accommodation etc.)
  • Cost of entertainment such as movie and event tickets
  • Other items already covered by Medicare or pharmaceutical benefits
  • Other programs already funded or subsidised by the Australian government

Are there any differences between government-funded and private care services?

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There are two key differences. Government funding requires you to:

  • Undertake a formal assessment by an ACAS Officer
  • Wait in the national Aged Care queue for a package to become available

All services and service delivery are otherwise exactly the same.

What are the costs of services?

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The cost of service depends on your needs and your service delivery.

You can use our Home Care service calculator to estimate your costs, or download our service rates here.

If you'd like assistance understanding your options and relates charges, please contact our Customer Centre on 1300 Benetas (1300 23 63 82) to arrange a free no-obligation home visit with one of our home care specialists.

What is case management?

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Case management includes the assessment, planning, coordination, budget management and ongoing review of your loved one’s home care needs.

Your Benetas Client Advisor (or Case Manager) will work with you and your loved one to:

  • Oversee and link the services and resources you require
  • Navigate the aged care system
  • Access the services your loved one needs 
  • Plan for the future
  • Make adjustments when circumstances change (e.g. after an acute episode or when a friend or family member is no longer able to be offer support)
  • Maximise the spend of your allocated funding

What qualifications do Benetas carers have?

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Every member of our personal home care team has been carefully selected to ensure they embody the Benetas values of respect, responsibility, community and spirit. They also all:

  • Have the experience and qualifications to give your loved one the best possible care – including a Certificate III in Aged or Community Care
  • Continually improve and expand their skillset through regular, ongoing training
  • Maintain up-to-date police checks  
  • Undergo a thorough background and reference check (before joining our team)

Many of our personal carers also speak foreign languages and understand the sensitivities of different cultures.

Why can I trust Benetas for myself or my loved one?

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Benetas has been enriching the lives of older people and entire families across Victoria for over 70 years. As a not-for-profit organisation, we always put your loved one first, constantly reinvesting into the quality of service we provide. 

We have also maintained accreditation under the ISO 9001 standards and receive increasingly positive feedback from our clients every year. In fact, our word-of-mouth referrals grew by 75% in 2016.


Need more support or assistance?

Contact our real life customer advisors to talk about your real life situation

Call 1300 23 63 82 or contact us online