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Main home Care Allen Story

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Gisborne Oaks (November 2021)

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You Said:
“We want to be able to provide feedback about meals at meal times as we sometimes forget to do so when back in our rooms.”.

We Did:

Feedback forms and pens provided for each table to enable residents to complete feedback forms at meal times

Gisborne Oaks (November 2021)

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You Said:
“Resident saw the gardener setting up hanging baskets with flowers in another area, she requested if they could go near her dining area as she would enjoying caring and watering them”.

We Did:

Gardener provided hanging baskets and are in place, are being enjoyed by residents.

Gisborne Oaks (November 2021)

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You Said:
“We want to be able to provide feedback about meals at meal times as we sometimes forget to do so when back in our rooms.”.

We Did:

Feedback forms and pens provided for each table to enable residents to complete feedback forms at meal times

Gisborne Oaks (November 2021)

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You Said:
“While doing a care plan review, Burnie mentioned he would love to be able to play table tennis or billiards again but too afraid of falling, as his balance is no good. I told him I could refer to physio to help him with building up to this activity and maybe giving tips and assess if possible”.

We Did:

Bernie is enjoying his table tennis and billiards and plays these with the physio to give him a greater sense of security.

Home Care Northwest Region (November 2021)

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You Said:
“We would like more staff who speak Italian”.

We Did:

We advertised and recruited employees who could speak Italian and provide the relevant supports for our valued clients

Home Care (November 2021)

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You Said:
“The home care package partnership plan is not always clear or reflective of our goals / requirements”.

We Did:

We created a working group which involved key employees in Community Health and Care and organised a consumer engagement forum to consult with our clients who receive home care services

We reviewed our documentation and trialed a new care plan template with our client advisors to better capture and record outcomes and goals. This is being implemented across the entire home care service by the end of 2021.