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Visiting a Benetas Aged Care Home

Frequently Asked Questions


Can I visit my loved one?

Yes, as of 25 June 2021, a maximum of two visitors for each resident is allowed at one time, visitors can be from different households. There is no time limit on visits. A group may exceed the “two visitors at a time” rule if dependents of a visitor are in the group and alternative care arrangements for the dependents cannot be made. There is a maximum of five visitors per resident per day, including dependents. This daily maximum does not apply to end of life visits, however only two visitors at a time apply to end of life visits.

Do I need to make a booking?

No you are not required to make a booking, however due the current limit of five visitors per day per resident, we advise you call the home first to ensure we are meeting the current restrictions. This also helps to ensure our homes are able to check-in each visitor and go through the screening process.

How many visitors can each resident receive?

As of 25 June 2021, a maximum of two visitors for each resident is allowed at one time, visitors can be from different households. There is no time limit on visits. A group may exceed the “two visitors at a time” rule if dependents of a visitor are in the group and alternative care arrangements for the dependents cannot be made. There is a maximum of five visitors per resident per day, including dependents. This daily maximum does not apply to end of life visits, however only two visitors at a time apply to end of life visits.

Are children and young people permitted to visit?

Yes, children and young people are welcome to visit, they will need to meet all declaration requirements including a current flu vaccination.

Are there density limits within the homes?

Yes, however they do not apply to residents’ own rooms

Can I take a resident out for a family or community event at any time?

Yes. You can arrange for a resident to join a community or family event. Please contact the Residential Manager of the home to arrange this, and they will take you through the process and declarations to do so.

Can I attend social events at the home?

Yes you can, however density requirements are in place so there may be a limit on how many visitors each site can have at social events. Please contact the Residential Manager for further information.

Do I need to check in on arrival?

Yes, all Benetas sites require you to check-in using the Victorian Government QR Code.

Do I need to have a current flu vaccination to enter a Benetas site?

Yes, this applies to all employees, family and friend visitors, health practitioners, volunteers, suppliers and contractors including catering, cleaning and maintenance

How do I provide proof of my current flu vaccination?

Please ensure you have the required evidence of your current flu vaccination. Appropriate vaccination evidence:

  • A statement or record from a health practitioner, or
  • An immunisation history statement available from Medicare online or Express Plus Medicare mobile app

Once you have provided this evidence, you will then receive a card with your personal flu vaccination information that you can show each time you visit any of our homes until June 2022.

What if I don’t have any proof of my current flu vaccination?

If you are not able to provide evidence of either receiving the latest flu vaccine or proof of a valid exemption, you will need to wear a face mask at all times while visiting ones of our sites (even if/when face masks are no longer required as a COVID precaution in Melbourne or Victoria) and will need to visit our resident in their room (to limit the ability to potentially put others in the home at risk).

Please note, children under the age of 12 are not expected to wear masks but without a current flu vaccination, will be expected to physically distance and meet in a resident’s room or outside.

Are children required to provide proof of a current flu vaccination?

As per Department of Health recommendations, children over the age of six months are encouraged to receive a flu vaccination. Children under this age are therefore exempt and can enter a Benetas aged care home without proof of a current flu vaccination.

Are fitted masks required by all visitors entering the home?

All workers and visitors must wear face masks:

  • indoors at all time
  • outdoors where a distance of 1.5 metres cannot be maintained

Are exceptions possible on personal circumstances?

Exceptions to these protocols may apply based on compassionate grounds and the individual circumstances of you and your family. We encourage these arrangements to be made directly with the Residential Manager of the home.

Are you taking new residents and tours of the home?

Yes, visits from prospective residents are permitted with no more than one person accompanying them.

Where can I find out more on the Government’s health directives on visits?

Victorian Department of Health and Human Services webpage on Visiting Aged Care Facilities during COVID-19, or Australian Department Health webpage on Advice on People in Aged Care Facilities.

Updated 25 June 2021