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Coronavirus (COVID-19)

Latest news and updates from Benetas


Coronavirus actions across Benetas

Benetas is taking every measure to ensure the safety and wellbeing of its residents, clients and employees and is committed to keeping the Benetas community informed throughout this difficult time.

Residential Aged Care

Visitor Access Program
Benetas is committed to managing visitor access at our residential aged care homes to ensure the utmost health and wellbeing of the older Australians in our care. We are closely monitoring public health directives and transmission in the community to manage visitor provisions. Please find latest updates on these measures and how to make a booking.

Confirmed COVID-19 cases at St George's Residential Aged Care
We are very pleased to advise that as of Saturday 26 September, the Department of Health and Human Services has stood down our Altona Meadows St George’s aged care home as no longer an outbreak. Please see our all status updates and FAQs for further details.

Colton Close and The Views at Heidelberg cleared of potential risk
Following the risk of Covid-19 at two of our aged care homes, Colton Close in Glenroy and The Views in Heidelberg, we are incredibly thankful that all test results have returned negative for both homes. The Department of Health and Human Services has lifted the outbreak restrictions and our teams continue to practice stringent infection prevention and control measures consistent across all Benetas homes.

Home Care

Your health, wellbeing and independence at home is more important than ever. We continue to provide essential care and support for the older people living at home, albeit with more rigorous health, safety and hygiene protocols and practices in place. Find out what's happening with home care services and how we are adapting here.

Please be advised, gardening services for Home Care Package clients can continue during Metro Melbourne's Stage 4 restrictions as confirmed by the Victorian Government.


To comply with ongoing restrictions and ensure the safety of our clients, their families and our employees, a number of Benetas respite service centres have been closed until further notice. This includes Hurlingham, Kilby House and Bateman House. Benetas continues to offer important respite care at our residential locations across Victoria. In-home respite also remains available through our ongoing Home Care Services.

Retirement Living

Ongoing infection and prevention control measures continue to be in place across the management of our retirement living home, Dalkeith Heights. Please be advised, that during Stage 4 restrictions, the Community Centre has been closed until further notice.

Health Care

Macedon Ranges Health services continue to operate from our centre. A strong screening process has been implemented to protect the health and wellbeing of our community. We have also set up a range of solutions to support those who cannot or prefer not to visit the centre, including video or telehealth appointments. If you have an appointment and are feeling unwell, please call ahead to discuss your situation.


Dr Norman Swan’s advice for older Australians navigating COVID-19

In the short web video, Dr Norman Swan provides great advice and tips to help older Australians and their loved ones navigate COVID-19.

This is part of LASA and OPAN’s campaign to overcome misconceptions in the community, and support families and older people in their care who may have concerns around COVID-19 and the current measures in place.


Need to talk to someone?

New COVID-19 Support for Older Australians

A number of advocates for older Australians have launched a dedicated free call service to support the mental health of older Australians affected by the spread of COVID-19. The phone line will be staffed by advisers who can offer practical help and advice and is a partnership between OPAN, COTA and National Seniors Australia.

Call 1800 171 866

The support line will operate Monday to Friday 8.30am to 6pm (except public holidays).


The global impacts of Coronavirus (COVID-19) have us all feeling uncertain, so there is no better time to share uplifting moments of support for our older loved ones and each other.


Read positive stories

COVID-19 Update

1st May 2020

We continue to monitor the evolving developments of COVID-19 and ensure the upmost health and safety of clients in our care. Ou...

Messages of kindness reach Gisborne Oaks

1st May 2020

To help beat COVID blue, Gisborne Oaks has received a steady delivery of letters, cards and parcels from the community, includi...

Keeping physically active during COVID-19

20th April 2020

MRH Physio, Madeleine, explains how and why we should remain physically active during COVID-19.

New flu vaccine requirement

15th April 2020

From 1 May all visitors and employees must provide proof of a current flu vaccination before they enter a Benetas aged care hom...

Benetas supports elderly in lockdown with comic relief

3rd April 2020

Benetas has released the first of its comic relief film clips to support older Australians to stay positive and engaged during ...

Libby Ryan on supporting the community during coronavirus

3rd April 2020

“It’s important that as a community we continue to look out for those most vulnerable during this time."

Coronavirus update 30/3

30th March 2020

Updates on how families can contact their loved ones and a link to our COVID FAQs.

FACE COVID - Practical steps to deal with a crisis

26th March 2020

When we face a crisis of any sort, fear and anxiety is inevitable. ‘FACE COVID’ is a set of practical steps for responding effe...

Looking after your mental health during coronavirus

25th March 2020

This is a difficult and unsettling time, so it's vital we continue to look after our mental health. Here's some tips for stayin...

Families send ‘Virtual Hugs’ to loved ones in aged care

24th March 2020

Families and carers with loved ones in Benetas residential aged care facilities are sharing messages of hope and love during th...

New health screening process at Macedon Ranges Health

24th March 2020

To maintain the health and safety of all, all visitors are obliged to undertake health and symptom screening prior to entering ...

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