Your browser is not supported by our website. Please be aware that your experience may not be ideal. We suggest you upgrade to Google Chrome, or alternatively call 1300 23 63 82 and we’ll be happy to support you over the phone.


Coronavirus (COVID-19)

Latest news and updates from Benetas


Coronavirus actions across Benetas

Benetas is taking every measure to ensure the safety and wellbeing of its residents, clients and employees and is committed to keeping the Benetas community informed throughout this difficult time.

Residential Aged Care

Our residential homes are now open to visitsors. The following parameters apply:

Visiting times and access
Visiting times will be 10am–12pm and 1:30pm–3:30pm daily, seven days a week.

  • As directed by the Commonwealth Department of Health, each resident is able to see up to two visitors’ per day. This must be at either the morning or afternoon session, not both.
  • Visits will occur within the residents’ own room or outdoor areas (as stipulated by the home) only.
  • Physical distancing must be practiced – no hugging, kissing, hand holding – in line with current public health directives.
  • Visitors will be advised to leave at the end of the visiting time.

You are asked to ring the residential home directly and book the time you would like to attend. We will be managing the bookings to ensure that all residents receive visitors in an equitable and fair way. As a result, we cannot guarantee you will always be able to attend on your preferred days.

Upon arrival, you will be asked to complete a screening assessment. This involves:

  • Signing a declaration form which confirms that, among other things, you are currently feeling well, have not been in contact with a confirmed case of Coronavirus, agree to physical distancing requirements and have had your flu vaccine.
  • You will have your temperature taken. If your temperature is above 37.5 degrees you will be unable to enter the home.
  • You will be asked to provide proof of your current flu vaccination (please see further information).

Home Care

Benetas continues to provide essential care and support for older people in our community. Home care services remain operational, albeit with more rigorous health, safety and hygiene protocols and practices.


To comply with restrictions, and ensure the safety of our clients, their families and our employees, a number of Benetas respite service centres have been closed until further notice. This includes Hurlingham, Kilby House and Bateman House.

However, Benetas continues to offer respite care at our residential locations across Victoria.

Retirement Living

To protect the health and safety of our residents and employees, the Dalkeith Heights Community Centre has been closed until further notice.

Health Care

Macedon Ranges Health services continue to operate from our centre. A strong screening process has been implemented to protect the health and wellbeing of our community.

We have also set up a range of solutions to support those who cannot or prefer not to visit the centre, including video or telehealth appointments.

If you have an appointment and are feeling unwell, please call ahead to discuss your situation.


Visitor Support Volunteer

We are looking for volunteers to help.

Got a couple of hours to spare to help us in our Residences? As we once again open our doors to visits from loved ones during set visiting hours, we are requesting assistance from interested volunteers to help welcome and pre-screen visitors. You will be supported and directed along every step of the way.

Find out more.

People doing stuff

Dr Norman Swan’s advice for older Australians navigating COVID-19

In the short web video, Dr Norman Swan provides great advice and tips to help older Australians and their loved ones navigate COVID-19.

This is part of LASA and OPAN’s campaign to overcome misconceptions in the community, and support families and older people in their care who may have concerns around COVID-19 and the current measures in place.


Need to talk to someone?

New COVID-19 Support for Older Australians

A number of advocates for older Australians have launched a dedicated free call service to support the mental health of older Australians affected by the spread of COVID-19. The phone line will be staffed by advisers who can offer practical help and advice and is a partnership between OPAN, COTA and National Seniors Australia.

Call 1800 171 866

The support line will operate Monday to Friday 8.30am to 6pm (except public holidays).


The global impacts of Coronavirus (COVID-19) have us all feeling uncertain, so there is no better time to share uplifting moments of support for our older loved ones and each other.


Read positive stories

COVID-19 Update

1st May 2020

We continue to monitor the evolving developments of COVID-19 and ensure the upmost health and safety of clients in our care. Ou...

A message to the Benetas community from CEO Sandra Hills OAM

22nd April 2020

Benetas CEO Sandra Hills OAM responds to the Prime Minister's comments on 21 April on visitor restrictions to aged care homes a...

Keeping physically active during COVID-19

20th April 2020

MRH Physio, Madeleine, explains how and why we should remain physically active during COVID-19.

New flu vaccine requirement

15th April 2020

From 1 May all visitors and employees must provide proof of a current flu vaccination before they enter a Benetas aged care hom...

Benetas supports elderly in lockdown with comic relief

3rd April 2020

Benetas has released the first of its comic relief film clips to support older Australians to stay positive and engaged during ...

Libby Ryan on supporting the community during coronavirus

3rd April 2020

“It’s important that as a community we continue to look out for those most vulnerable during this time."

Coronavirus update 30/3

30th March 2020

Updates on how families can contact their loved ones and a link to our COVID FAQs.

FACE COVID - Practical steps to deal with a crisis

26th March 2020

When we face a crisis of any sort, fear and anxiety is inevitable. ‘FACE COVID’ is a set of practical steps for responding effe...

Looking after your mental health during coronavirus

25th March 2020

This is a difficult and unsettling time, so it's vital we continue to look after our mental health. Here's some tips for stayin...

Families send ‘Virtual Hugs’ to loved ones in aged care

24th March 2020

Families and carers with loved ones in Benetas residential aged care facilities are sharing messages of hope and love during th...

New health screening process at Macedon Ranges Health

24th March 2020

To maintain the health and safety of all, all visitors are obliged to undertake health and symptom screening prior to entering ...

Support your loved one from afar

23rd March 2020

How to support yourself and your loved one whilst residential aged care visitation is restricted.

Page 1 of 2