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Coronavirus (COVID-19)

Latest news and updates from Benetas


Latest Covid-19 Outbreak in Melbourne

3 September
Benetas was advised on the evening of Wednesday 1 September 2021 that an employee had tested positive to COVID-19. This employee had not attended any Benetas aged care homes while infectious. They did however attend the Support Office site in Hawthorn East on Monday 30 August. This site alone has been determined by the Department of Health and Human Services (DHHS) as being a Tier One exposure site.

Upon being advised of the positive result, Benetas contacted all employees deemed to be close contacts and directed them to immediately get tested and isolate. Support Office has also been closed for a deep and thorough cleaning.

Our thoughts are with the infected employee at this time. The wellbeing of everyone in our community is of our utmost concern.

2 September
On Wednesday 1 September, the Premier of Victoria announced an extension to the lockdown across Victoria. The current restrictions in Greater Melbourne and regional Victoria are expected to continue until at least 23 September when it is projected that Victoria will reach a vaccination rate of 70% . We urge everyone to play their part for the whole community, follow the lockdown guidelines and get vaccinated. This is the best way to slow the rise in case numbers, protect our community and ultimately reduce admissions to hospitals.

To view the latest announcements visit and also

23 August 2021
The Victorian Premier advised on 21 August, that the lockdown conditions in Greater Melbourne would be extended to include the whole of Victoria until Thursday 2 September, 11:59pm. Regional Victorians are now subject to additional restrictions such as work permits for permitted workers, travel restrictions as well as wearing masks indoors and outdoors. It’s imperative that all Victorians work together to follow these guidelines in the interest of protecting the health of the whole community against the highly infectious Delta strain of coronavirus (Covid-19). To View the latest announcements visit and also

17 August 2021
The Victorian Premier has advised of a further two week extension to the current lockdown for greater Melbourne, until Thursday 2 September, 11:59pm. There have been additional restrictions introduced for this period including a stay at home curfew, work permits for permitted workers as well as all the previous restrictions. It’s imperative that Melburnians work together and follow these guidelines in the interest of protecting public health against the highly infectious Delta strain of coronavirus (Covid-19).

12 August 2021
The Victorian Premier has advised that there is a seven day extension to the current lockdown for greater Melbourne, until Thursday 19 August, 11:59pm. Regional Victoria has returned to the previous level of restrictions, however Greater Melbourne has been directed to continue the lockdown in response to the current outbreak of a highly infectious strain of coronavirus (Covid-19).

Covid-19 Preparedness

Benetas has stringent procedures in place to ensure we are ready to face any risk of an outbreak of Covid-19 from the community. (repetitive)We wholeheartedly support the Government mandate for aged care employees to be vaccinated and in the lead up to the 17 September, we are on our way to meeting the deadline with 89% of current Benetas residential aged care employees across our 14 sites having had at least one dose (as at 2 Sept.). Furthermore we conduct weekly asymptomatic Covid-19 testing of all employees in our metropolitan homes and fortnightly testing of employees in our regional homes.

We remain diligent in our infection prevention and control measures. We are confident that we are doing all we can to manage this current situation in our community and would like to thank all of clients, residents, families and representatives for their continued support.


COVID-19 vaccine rollout

Benetas greatly welcomes the Australian Government’s rollout of the COVID-19 Vaccination Program for all aged care residents, employees and volunteers as a matter of priority. You can read more about the roll out of the vaccine across our homes and services.


Coronavirus actions across Benetas

Benetas is taking every measure to ensure the safety and wellbeing of its residents, clients and employees and is committed to keeping the Benetas community informed throughout the COVID-19 pandemic.

Residential Aged Care
We are currently not accepting visitors to our aged care homes across Victoria except for very limited exceptions such as for a resident’s health and wellbeing. If you have a loved one at a Benetas home and are concerned about their health and wellbeing we invite you to call the residential manager and discuss your situation. These measures are in line with the current health advice from the Victorian Government. Please read the latest updates on visitor access and further information.

Benetas is committed to protecting the health of our residents and employees at all of our sites. We are closely and carefully monitoring public health directives and transmission sites in the community. Please contact the home if you seek further information about what we are doing.

Tours of Residential Aged Care
Benetas are currently able to host tours of our aged care homes in our four locations across regional Victoria only. There is a limit to just two people who can join the tour and only two on the premises at any one time. We invite you to try some of our ‘virtual tours’ in our other locations until we can welcome you back to our Greater Melbourne sites. The tours are available at each residential location page.

Home Care

We are continuing to provide essential care and support for older people living at home, albeit with more rigorous health, safety and hygiene protocols and practices in place. Please contact your local Home Care office for further information.

Respite services are open and taking bookings. Benetas offers a range of respite care covering day or overnight and short term stays to help you support your loved one. Respite care is also offered at our residential locations across Victoria.

Retirement Living
Ongoing infection and prevention control measures continue to be in place across the management of our retirement living village Dalkeith Heights. Please contact the Village directly for further information.

Health Care - Macedon Ranges Health
Services continue to operate from our centre. We have set up a range of solutions to support those who cannot or prefer not to visit the centre, including video or telehealth appointments. Please contact the centre directly for further information.


COVID-19 Vaccination – your questions answered

Benetas Board Director, Dr Michael Murray AM, is Director of Geriatric Medicine and his wife, Dr Mary O’Reilly, is Deputy Chief Medical Officer at Austin Health. In this video, they answer questions we’ve been receiving from employees, residents, clients and families about the COVID-19 vaccination program.

In their second video, Dr Michael Murray AM and Dr Mary O’Reilly address the concerns we have been hearing about the very slim potential side effect of blood clots after having the


Need to talk to someone?

New COVID-19 Support for Older Australians

Older Australians have access to a dedicated free call service to support the mental health of those affected by the spread of COVID-19. The phone line is staffed by advisers who can offer practical help and advice and is a partnership between OPAN, COTA and National Seniors Australia.

Call 1800 171 866 from Monday to Friday 8.30am to 6pm (except public holidays).

The Centre for Cultural Diversity in Ageing, supported by Benetas, has also launched the Multilingual Older Persons COVID-19 Support Line.

The support line is funded by the Australian Department of Health, and is an Australia-wide initiative that provides in-language information and support associated with COVID-19, and referrals to appropriate services and programs for older Australians from culturally diverse backgrounds.

The support line is available in Arabic, Cantonese, Greek, Italian, Mandarin and Vietnamese. All calls are free, 2:00pm - 5:00pm (Melbourne time) Monday to Fridays (except public holidays).

If you have any further questions or feedback please contact


The global impacts of Coronavirus (COVID-19) have us all feeling uncertain, so there is no better time to share uplifting moments of support for our older loved ones and each other.


Read positive stories

Your COVID-19 vaccination questions answered with Dr Michae...

1st April 2021

Benetas Board Director, Dr Michael Murray AM, is Director of Geriatric Medicine and his wife, Dr Mary O’Reilly, is Deputy Chief...

A message from the CEO on COVID Vaccinations

24th February 2021

At Benetas, we greatly welcome the long awaited Pfizer vaccine rollout to aged care homes in Australia this week, and the Austr...

Recognising the dedication of our staff

24th December 2020

Brian West pens a short letter on behalf of all residents and families at Benetas Gisborne Oaks.

Visiting your loved one at a Benetas home this Christmas

21st December 2020

We are pleased to support our aged care residents and their families to connect with their loved ones over Christmas after the ...

Aged Care worker shares experience of working amidst Covid-1...

21st August 2020

Experienced Benetas Personal Care Worker, Mary Mercieca, was recently redeployed with a number of her colleagues to the provide...

Restricted visitor access for Benetas aged care homes in Met...

8th July 2020

Benetas is temporarily restricting visitor access to all our aged care homes in Metropolitan Melbourne.

Restricted visitor access to Gladswood Lodge and Colton Clos...

30th June 2020

Benetas is temporarily reinstating restricted visitor access to Colton Close and Gladswood Lodge residential aged care homes in...

It’s time to call out the impact of COVID-19 on women

26th June 2020

Health crises tend to magnify existing inequalities and within only a few months, COVID-19 has triggered unprecedented change t...

6 acts of kindness in Victoria during COVID-19

17th June 2020

Here are just a few of our favourite acts of care and generosity in Victoria, Australia during COVID-19.

One month into Benetas’ visitor support program

12th June 2020

Benetas Gisborne Oaks Residential Manager, Sheena Mannion, shares her reflections one month into bringing residents and their l...

Our reflection three months on

9th June 2020

Last Friday marks three months since Benetas intensified efforts to protect the health and safety of our residents, clients and...

Supporting the health and wellbeing of our people during COV...

15th May 2020

Felix Cheng, Wellbeing Manager, shares the challenges and methods taken to support employee wellbeing during COVID-19.

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