The best life begins and ends with Quality
19 September 2016

The best life begins and ends with Quality

Benetas and American-based Council on Quality and Leadership (CQL) recently came together for a series of meetings and discussions to celebrate research outcomes and insights into the quality of ageing and end of life together with the Ray Graham Association and AHRC in America. As the first Australian aged-care specific organisation to work with CQL, Benetas is very excited to be involved in research that will truly make a positive impact on the quality of life that clients and their loved ones will enjoy at any age.

At this recent visit, Benetas CEO Sandra Hills noted that Australians are very fortunate to benefit from a unified vision of healthcare in government, despite the work that still needs tobe done in translating that vision into sustainable healthcare policies.

“We are undergoing an exciting time of transition in aged care, with greater focus on the choice, control and access of services to consumers. As we transition into new approaches to aged care and government funding, part of our motivation in working with CQL and implementing their way of working is to achieve more for our customers. Over time this will result in increased person-centered excellence and care,” said Ms Hills.

“We are amassing very significant data in our research on ageing, end of life quality and care however this data has to be used carefully. The individual’s journey and life has to be charted and reflected on over a whole period, including a person’s social capital and an appreciation of the significance of their roles in life.”

Ms Hills said Benetas’ focus on the customer experience and commitment to the Quality Management Framework meant that our journey with CQL, beginning 18 months ago has been well- placed to deliver on a more innovativeand personal method of understanding a positive experience of ageing.

“The information we acquire from our CQL research means customers will have more of an opportunity to explore and articulate what they want from us and what they want their ageing experience to look like, to ultimately inform policy directives and knowledge transfer within the wider aged care community.”