Useful links

Below is a list of useful websites to help you find information about the aged care system in Australia. All the links will take you to different external sites where you will find information that will help you navigate the aged care system and other planning tools. If you can't find what you are looking for, please call the Benetas Customer Centre on 1300 23 63 82.

Useful links

My Aged Care

If you’re an older Australian or looking after an older family member or friend, you’ll find information on this website that can help you work out what services are available to help you and how you can get started.


Carers Vic

Support for carers who provide care and support to family members and friends who have a disability, mental illness, chronic condition, terminal illness or who are frail aged.

Department of Social Services

This is a direct links to news and updates relating to aged care currently available on the Department of Social Services website site.

Department of Health's Five Steps to Entry into Residential Aged Care

This booklet will help you, your carer, your family or friends to understand what residential aged care is, why you might want or need it, and how to go about arranging it.

Aged Care Guide (DPS guide)

The DPS Guide is an internet resource, as well as a companion to the hardcopy annual publication, DPS Guide to Aged Care. This website is updated live so you see the most current and up-to-date aged care information, including facility vacancies, available in Australia.

Planning Ahead Tools

Whether you are an individual, family, carer, health professional or legal professional, this website will assit you to find the information you need in regards to aged care.

Aged Care Online

Aged care online allows you to find residential aged care facilities, nursing homes and home care services across Australia, as well as information and resources to help you understand and access aged care.

Alzheimer's Australia Vic

Alzheimer’s Australia Vic is a non-profit organisation and Victoria’s peak body dedicated to supporting people with dementia, their families and carers. They provide leadership in dementia policy, risk reduction and research as well as education, information, counselling and referral services.

Useful links for visiting our aged care homes

Below is a list of useful websites with information and advice on visiting family or friends living in residential care. All the links take you to external sites.

Alzheimer’s Australia Help Sheet 5 Coping with Placement
Provides suggestions for families on how to continue a caring relationship after the person with dementia goes into care.

Alzheimer’s Australia Tip Sheet for Visiting someone with Dementia 
Provides ideas on various activities and routines for visiting someone with dementia.

Carer’s Victoria Help Sheet- Making Visiting Work for You
Provides tips on visiting a family member or friend in residential homes.

Carer’s Victoria Help Sheet- How to feel comfortable at the facility
Provides information on feeling comfortable while visiting your family member or friend in a residential home.

Seniors Rights Victoria - Online Elder Abuse Resource Kit
Provides information on elder abuse in plain and simple language for anyone navigating the aged care system.